Kindly shared by A. Andreani
What happened
I wanted to ask a price for a product ans the employee was really helpful
The impact it had
It was good to talk to somebody with good knowledge of his job
Where this happened
In Person
Marks & Spencer Customers
Most talked about by Marks & Spencer customers
High
Low
How this makes Marks & Spencer customers feel
High
Low
22% Communication
Feelings:
Grateful
Delighted
Happy
Satisfied
22% Quality
Feelings:
Grateful
Delighted
Happy
Satisfied
11% Discrimination
Feelings:
Disgusted
Offended
Furious
11% Customer Service
Feelings:
Offended
Disgusted
Furious
11% Communication
Feelings:
Disgusted
Offended
Furious
11% Service
Feelings:
Grateful
Happy
Delighted
11% Expectations Exceeded
Feelings:
Satisfied
Grateful
Delighted
Department Store Customers
Most talked about by Department Store customers
High
Low
How this makes Department Store customers feel
High
Low
17% Customer Service
Feelings:
Frustrated
Offended
Disgusted
Let down
Annoyed
Furious
Anxious
11% Service
Feelings:
Happy
Grateful
Delighted
11% Communication
Feelings:
Delighted
Grateful
Satisfied
Happy
11% Quality
Feelings:
Grateful
Delighted
Satisfied
Happy
11% Expectations Exceeded
Feelings:
Grateful
Happy
Satisfied
Delighted
6% Financial Loss
Feelings:
Let down
Annoyed
Frustrated
6% Delivery
Feelings:
Frustrated
Let down
Annoyed
6% Discrimination
Feelings:
Furious
Disgusted
Offended
6% Communication
Feelings:
Offended
Disgusted
Furious
6% Inconvenienced
Feelings:
Frustrated
Offended
Anxious
6% Rudeness
Feelings:
Frustrated
Offended
Anxious
6% Delivery
Feelings:
Happy
Most positive experiences about Department Store companies
High
Low