Kindly shared by G. siddall
What happened
GLS UK is the courier for a company Manomano. I ordered a product from Manomano. I recieved no notification from GLS about the likelihood of the intended delivery. Not until I got a email from them saying nothing but showing a tracking link simply indicating they attempted to deliver but the consignee was absent. The courier clearly expects the customer or consignee, ie me, to be absent from my workplace each and every day from ordering just in case a delivery arrives. Unlike other couriers GLS failed to provide any advanced indication of a likely delivery, they failed to attempt to redelivery the next day and they failed to leave the parcel on the covered doorstep or in the cupboard on the doorstep. The email was a no reply email and provided no contact details for me to contact them at the time I opened my email after getting home from work. The product was not a age related product which required an adult to be present and could have been left and photographed like every other courier I know and had no problems. I am at a loss as what's happening to my delivery and the couriers expectation that I should simply pack in working for a living and remain home 24/7. It is concerning that family, friends and a colleague all have had difficulties from GLS with deliveries.
What I wish had happened
That GLS simply sent email or text in advance indicating likelihood of delivery day and time so at least I could attempt to have time of work to receive my delivery. They could have requested in advance alternative arrangements from me if no one present. Or they could simply have left the parcel on the step like many couriers with millions of parcels.
Where this happened
Other - Email from a no reply source
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