A customer experience about Hermes

Status: Approved

#Returns  Annoyed Frustrated Unsatisfied 

Kindly shared by M. Smith

What happened

I took my returned parcel to my local shop and to be picked up by Hermes. The shop gave me a receipt and a tracking number. About a week later I checked the tracking number and according on the tracking number it says that it is still at the shop waiting to be picked up by Hermes driver.so I went to the shop and the lady told me the driver has already picked up the parcels. So I emailed Hermes and they said there's no such number on their systems. I kept checking to see if has returned to to the retailer it's still saying the same it's still at the shop.

What I wish had happened

I wished I took it to my local post office.At lease their parcels don't get lost.

Where this happened

In Person

Hermes Customers

Most talked about by Hermes customers

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How this makes Hermes customers feel

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28% Delivery
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20% Customer Service
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14% Financial Loss
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10% Delay
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9% Communication
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Furious

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Disgusted

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6% Inconvenienced
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Furious

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3% Returns
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Furious

Unsatisfied

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3% Fraud
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Furious

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Annoyed

2% Other
Feelings:

Furious

Annoyed

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2% Embarrassment
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1% Quality of product
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Furious

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1% Rudeness
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Let down

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1% Delivery
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Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
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Offended

20% Customer Service
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12% Financial Loss
Feelings:

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Anxious

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10% Delay
Feelings:

Annoyed

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Anxious

Miffed

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Confused

Other

Unsatisfied

9% Communication
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Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

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7% Inconvenienced
Feelings:

Furious

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Anxious

Miffed

Confused

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Unhappy

3% Fraud
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3% Returns
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2% Other
Feelings:

Annoyed

Furious

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2% Embarrassment
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Annoyed

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1% Delivery
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Grateful

Happy

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Special

1% Quality of product
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1% Rudeness
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Let down

Furious

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1% Communication
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Special

0% Service
Feelings:

Delighted

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Satisfied

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Least positive experiences about Delivery Service companies

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