A customer experience about Royal Mail

Status: Approved

#CustomerService #Communication  Annoyed 

Kindly shared by J. spoelstra

What happened

For some reason I am not getting my mail delivered to Little Grange Farm I have had all my mail from dvla go missing on 4 occasions for what reason I have no idea please look into it . Cm9 6 tl what is going on ..I need my mail from them . Mrs j Spoelstra

What I wish had happened

I wish it get delivered

Where this happened

Via the post

Royal Mail Customers

Most talked about by Royal Mail customers

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How this makes Royal Mail customers feel

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40% Customer Service
Feelings:

Disgusted

Disappointed

Sad

Annoyed

20% Delivery
Feelings:

Disgusted

Disappointed

Sad

20% Fraud
Feelings:

Disgusted

Disappointed

Sad

20% Communication
Feelings:

Annoyed

Delivery Service Customers

Most talked about by Delivery Service customers

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Low

How this makes Delivery Service customers feel

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Low
27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Confused

Sad

Miffed

Offended

Saddened

20% Customer Service
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Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

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Sad

Confused

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13% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unhappy

Unsatisfied

Anxious

Sad

Surprised

10% Communication
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Saddened

10% Delay
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Confused

Anxious

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Miffed

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Confused

Offended

Miffed

3% Fraud
Feelings:

Disgusted

Furious

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Sad

Unhappy

2% Returns
Feelings:

Frustrated

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Furious

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Let down

Unhappy

Unsatisfied

Anxious

2% Other
Feelings:

Furious

Annoyed

Frustrated

Surprised

Disgusted

Disappointed

1% Embarrassment
Feelings:

Frustrated

Annoyed

Furious

Displeased

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Special

Delighted

1% Rudeness
Feelings:

Let down

Furious

Disgusted

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Frustrated

1% Communication
Feelings:

Satisfied

Happy

Special

Delighted

Grateful

0% Service
Feelings:

Grateful

Satisfied

Delighted

0% Quality of product
Feelings:

Furious

Annoyed

Let down

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Least positive experiences about Delivery Service companies

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