A customer experience about Royal Mail

Status: Approved

#CustomerService #Communication  Annoyed 

Kindly shared by J. spoelstra

What happened

For some reason I am not getting my mail delivered to Little Grange Farm I have had all my mail from dvla go missing on 4 occasions for what reason I have no idea please look into it . Cm9 6 tl what is going on ..I need my mail from them . Mrs j Spoelstra

What I wish had happened

I wish it get delivered

Where this happened

Via the post

Royal Mail Customers

Most talked about by Royal Mail customers

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How this makes Royal Mail customers feel

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40% Customer Service
Feelings:

Disgusted

Disappointed

Sad

Annoyed

20% Delivery
Feelings:

Disgusted

Disappointed

Sad

20% Fraud
Feelings:

Disgusted

Disappointed

Sad

20% Communication
Feelings:

Annoyed

Delivery Service Customers

Most talked about by Delivery Service customers

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How this makes Delivery Service customers feel

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27% Delivery
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Confused

Miffed

Saddened

Other

Offended

20% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Let down

Disgusted

Unsatisfied

Unhappy

Anxious

Sad

Displeased

Saddened

Other

Confused

Offended

12% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Disgusted

Let down

Unsatisfied

Anxious

Unhappy

Surprised

Sad

10% Delay
Feelings:

Annoyed

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Furious

Let down

Disappointed

Disgusted

Anxious

Miffed

Displeased

Confused

Other

Unsatisfied

9% Communication
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unsatisfied

Let down

Disgusted

Unhappy

Saddened

7% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Anxious

Miffed

Confused

Unsatisfied

Offended

Unhappy

3% Fraud
Feelings:

Disgusted

Furious

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Disappointed

Let down

Unhappy

Annoyed

Sad

3% Returns
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Anxious

2% Other
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Disgusted

Surprised

Unhappy

2% Embarrassment
Feelings:

Annoyed

Frustrated

Furious

Displeased

Unsatisfied

Disappointed

Unhappy

1% Delivery
Feelings:

Grateful

Happy

Satisfied

Pleased

Delighted

Special

1% Quality of product
Feelings:

Furious

Annoyed

Let down

Frustrated

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Unsatisfied

1% Rudeness
Feelings:

Let down

Furious

Disgusted

Annoyed

Frustrated

1% Communication
Feelings:

Satisfied

Delighted

Grateful

Happy

Special

0% Service
Feelings:

Delighted

Grateful

Satisfied

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Least positive experiences about Delivery Service companies

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Low
  1. DPD
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