A customer experience about Downyourhighstreet.com

Status: Approved

#CustomerService #Communication #Delay  Frustrated Disappointed Unsatisfied 

Kindly shared by Anonymous

What happened

Ordered boots they took two weeks to arrive as courier service didn’t collect them from shop

What I wish had happened

The boots had been collected as expected within five working days

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

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Low

How this makes Downyourhighstreet.com customers feel

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Low
15% Delivery
Feelings:

Delighted

Pleased

Happy

Satisfied

15% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Confused

Unsatisfied

Unhappy

10% Expectations Exceeded
Feelings:

Pleased

Satisfied

Delighted

Happy

10% Financial Loss
Feelings:

Disappointed

Let down

Put out

Annoyed

Frustrated

10% Customer Service
Feelings:

Annoyed

Unhappy

Frustrated

Disappointed

Unsatisfied

Confused

5% Service
Feelings:

Pleased

Satisfied

5% Delivery
Feelings:

Frustrated

Disappointed

Annoyed

5% Returns
Feelings:

Uneasy

5% Other
Feelings:

Disappointed

Let down

Put out

5% Quality of product
Feelings:

Let down

Put out

Disappointed

5% Inconvenienced
Feelings:

Confused

Annoyed

Unhappy

5% Delay
Feelings:

Frustrated

Disappointed

Unsatisfied

5% Quality of product
Feelings:

Delighted

Pleased

Happy

Online Retailer Customers

Most talked about by Online Retailer customers

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Low

How this makes Online Retailer customers feel

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Low
18% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disgusted

Disappointed

Unsatisfied

Let down

Miffed

Unhappy

Confused

Anxious

Scared

Displeased

12% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

11% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Furious

Unsatisfied

Displeased

Unhappy

Miffed

Put out

Anxious

Disgusted

Scared

11% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

Scared

Unsatisfied

Furious

Confused

Unhappy

9% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Confused

Furious

Miffed

9% Delay
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Anxious

Disgusted

Unhappy

7% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

6% Delivery
Feelings:

Pleased

Delighted

Satisfied

Happy

4% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Rudeness
Feelings:

Unsatisfied

Displeased

Unhappy

Frustrated

Furious

Let down

Annoyed

Disgusted

2% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Put out

2% Other
Feelings:

Let down

Put out

Furious

Disgusted

Annoyed

Disappointed

1% Quality of product
Feelings:

Delighted

Pleased

Happy

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Returns
Feelings:

Uneasy

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