A customer experience about Downyourhighstreet.com by Anonymous

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What happened

It was Chelsea Gamers,the console arrived on time within 24 hrs of ordering.

The impact it had

Just happy with the ease and quickness of delivery and the supplier had added a few sweets which I thought was a nice touch.

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

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Low

How this makes Downyourhighstreet.com customers feel

High

Low

14% Delivery

Feelings:

Pleased

Satisfied

Happy

Delighted

14% Financial Loss

Feelings:

Annoyed

Disappointed

Let down

Frustrated

Displeased

Put out

Unhappy

14% Communication

Feelings:

Annoyed

Frustrated

Unhappy

Disappointed

Confused

Unsatisfied

10% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

10% Customer Service

Feelings:

Frustrated

Unhappy

Annoyed

Unsatisfied

Disappointed

Confused

7% Service

Feelings:

Satisfied

Pleased

Happy

7% Delivery

Feelings:

Annoyed

Let down

Displeased

Frustrated

Disappointed

7% Delay

Feelings:

Unsatisfied

Annoyed

Let down

Displeased

Disappointed

Frustrated

3% Returns

Feelings:

Uneasy

3% Other

Feelings:

Put out

Disappointed

Let down

3% Quality of product

Feelings:

Put out

Disappointed

Let down

3% Inconvenienced

Feelings:

Unhappy

Confused

Annoyed

3% Quality of product

Feelings:

Happy

Pleased

Delighted

Online Retailer Customers

Most talked about by Online Retailer customers

High

Low

How this makes Online Retailer customers feel

High

Low

19% Customer Service

Feelings:

Annoyed

Frustrated

Let down

Unhappy

Furious

Disappointed

Unsatisfied

Disgusted

Displeased

Miffed

Put out

Disheartened

Confused

Anxious

Scared

15% Financial Loss

Feelings:

Annoyed

Frustrated

Let down

Disappointed

Displeased

Unhappy

Furious

Put out

Disheartened

Disgusted

Unsatisfied

Insecure

Anxious

Scared

Miffed

12% Delivery

Feelings:

Annoyed

Let down

Frustrated

Furious

Disappointed

Displeased

Miffed

Unhappy

Unsatisfied

Disheartened

Disgusted

Anxious

9% Inconvenienced

Feelings:

Frustrated

Annoyed

Let down

Disappointed

Unhappy

Unsatisfied

Miffed

Furious

Disheartened

Displeased

Confused

9% Communication

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Unhappy

Anxious

Confused

Unsatisfied

Scared

Furious

6% Delay

Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Disgusted

Unhappy

Displeased

Anxious

5% Expectations Exceeded

Feelings:

Pleased

Satisfied

Happy

Delighted

Overjoyed

Grateful

4% Delivery

Feelings:

Pleased

Satisfied

Happy

Delighted

4% Fraud

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Insecure

Unhappy

Displeased

4% Rudeness

Feelings:

Annoyed

Frustrated

Unsatisfied

Furious

Disgusted

Let down

Displeased

Unhappy

Put out

Insecure

4% Service

Feelings:

Satisfied

Pleased

Happy

Delighted

Grateful

3% Other

Feelings:

Annoyed

Let down

Disappointed

Disheartened

Displeased

Put out

Furious

Disgusted

2% Quality of product

Feelings:

Furious

Disgusted

Frustrated

Displeased

Unsatisfied

Annoyed

Disappointed

Let down

Put out

1% Communication

Feelings:

Delighted

Happy

Grateful

Satisfied

1% Returns

Feelings:

Annoyed

Frustrated

Unhappy

Uneasy

1% Quality of product

Feelings:

Delighted

Pleased

Happy

Most positive experiences about Online Retailer companies

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Least positive experiences about Online Retailer companies

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