A customer experience about Downyourhighstreet.com

Status: Approved

#Service #Delivery #ExpectationsExceeded  Pleased Happy Satisfied 

Kindly shared by Anonymous

What happened

It was Chelsea Gamers,the console arrived on time within 24 hrs of ordering.

The impact it had

Just happy with the ease and quickness of delivery and the supplier had added a few sweets which I thought was a nice touch.

Where this happened

On the Internet

Downyourhighstreet.com Customers

Most talked about by Downyourhighstreet.com customers

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Low

How this makes Downyourhighstreet.com customers feel

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Low
15% Delivery
Feelings:

Pleased

Happy

Delighted

Satisfied

12% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

12% Financial Loss
Feelings:

Let down

Annoyed

Disappointed

Put out

Displeased

Frustrated

12% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Confused

Unsatisfied

Unhappy

8% Service
Feelings:

Pleased

Satisfied

Happy

8% Delivery
Feelings:

Annoyed

Displeased

Frustrated

Disappointed

Let down

8% Customer Service
Feelings:

Annoyed

Unhappy

Frustrated

Disappointed

Unsatisfied

Confused

8% Delay
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Unsatisfied

Displeased

4% Returns
Feelings:

Uneasy

4% Other
Feelings:

Disappointed

Let down

Put out

4% Quality of product
Feelings:

Let down

Put out

Disappointed

4% Inconvenienced
Feelings:

Confused

Annoyed

Unhappy

4% Quality of product
Feelings:

Delighted

Pleased

Happy

Online Retailer Customers

Most talked about by Online Retailer customers

High
Low

How this makes Online Retailer customers feel

High
Low
17% Customer Service
Feelings:

Annoyed

Frustrated

Furious

Disgusted

Disappointed

Unsatisfied

Let down

Miffed

Unhappy

Confused

Anxious

Scared

Displeased

13% Delivery
Feelings:

Annoyed

Furious

Let down

Disappointed

Frustrated

Miffed

Disgusted

Anxious

Unhappy

Unsatisfied

Displeased

11% Financial Loss
Feelings:

Annoyed

Disappointed

Frustrated

Let down

Displeased

Furious

Scared

Unsatisfied

Unhappy

Miffed

Put out

Disgusted

Anxious

10% Communication
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Unsatisfied

Scared

Furious

Confused

Unhappy

9% Delay
Feelings:

Annoyed

Disappointed

Furious

Frustrated

Let down

Unsatisfied

Disgusted

Anxious

Displeased

Unhappy

8% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unhappy

Unsatisfied

Let down

Confused

Furious

Miffed

7% Expectations Exceeded
Feelings:

Pleased

Satisfied

Happy

Delighted

Grateful

Overjoyed

6% Delivery
Feelings:

Pleased

Satisfied

Happy

Delighted

5% Service
Feelings:

Satisfied

Pleased

Happy

Grateful

Delighted

3% Rudeness
Feelings:

Unsatisfied

Displeased

Unhappy

Frustrated

Furious

Let down

Annoyed

Disgusted

2% Communication
Feelings:

Happy

Grateful

Delighted

Satisfied

2% Quality of product
Feelings:

Furious

Disgusted

Frustrated

Disappointed

Let down

Put out

2% Other
Feelings:

Disgusted

Let down

Annoyed

Put out

Furious

Disappointed

1% Quality of product
Feelings:

Delighted

Pleased

Happy

1% Fraud
Feelings:

Annoyed

Disappointed

Let down

1% Returns
Feelings:

Uneasy

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Least positive experiences about Online Retailer companies

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