A customer experience about Debenhams by S Rochester

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What happened

I ordered my dad a pair of black jeans for Christmas. They sent a dress. They have next to no customer service -only way to contact is Instagram DM and they are extremely unresponsive. They have not fulfilled my order placed and they are demanding I return the dress before they will fulfil my order. My dad will now have no present for Christmas because they couldn’t do a simple job and are unwilling to help.

What I wish had happened

They send the correct item

Where this happened

On the Internet

Debenhams Customers

Most talked about by Debenhams customers

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How this makes Debenhams customers feel

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33% Financial Loss

Feelings:

Frustrated

Let down

Annoyed

33% Delivery

Feelings:

Frustrated

Let down

Annoyed

33% Customer Service

Feelings:

Frustrated

Let down

Annoyed

Department Store Customers

Most talked about by Department Store customers

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How this makes Department Store customers feel

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17% Customer Service

Feelings:

Frustrated

Offended

Disgusted

Let down

Annoyed

Furious

Anxious

11% Service

Feelings:

Happy

Grateful

Delighted

11% Communication

Feelings:

Delighted

Grateful

Satisfied

Happy

11% Quality

Feelings:

Grateful

Delighted

Satisfied

Happy

11% Expectations Exceeded

Feelings:

Grateful

Happy

Satisfied

Delighted

6% Financial Loss

Feelings:

Let down

Annoyed

Frustrated

6% Delivery

Feelings:

Frustrated

Let down

Annoyed

6% Discrimination

Feelings:

Furious

Disgusted

Offended

6% Communication

Feelings:

Offended

Disgusted

Furious

6% Inconvenienced

Feelings:

Frustrated

Offended

Anxious

6% Rudeness

Feelings:

Frustrated

Offended

Anxious

6% Delivery

Feelings:

Happy

Most positive experiences about Department Store companies

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Least positive experiences about Department Store companies

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