HOLIDAY INN

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experiences :)

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Recent not so great
experiences :(

  • R order and placed in a brown bag in reception that I at my stipulated time could come and collect! I really wanted a proper cooked breakfast! Instead I had limited choice of various breakfast sandwiche...

HOLIDAY INN Customers

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33% Customer Service
Feelings:

Annoyed

Disappointed

Unsatisfied

33% Inconvenienced
Feelings:

Annoyed

Disappointed

Unsatisfied

33% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Hotel Customers

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22% Customer Service
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11% Expectations Exceeded
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Delighted

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Elated

11% Communication
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Elated

11% Service
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Delighted

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Elated

11% Financial Loss
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11% Communication
Feelings:

Anxious

Sad

Annoyed

11% Inconvenienced
Feelings:

Annoyed

Disappointed

Unsatisfied

11% Quality of product
Feelings:

Annoyed

Disappointed

Unsatisfied

Most positive experiences about Hotel companies

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  1. Roomdi.com
  2. HOLIDAY INN

Least positive experiences about Hotel companies

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  1. Travelodge
R

R Herd - Status: Approved

What happened

order and placed in a brown bag in reception that I at my stipulated time could come and collect! I really wanted a proper cooked breakfast! Instead I had limited choice of various breakfast sandwiches! Along with a few other items. We selected 2 bacon rolls - we received 2 soggy rolls with VERY fat...

What I wish had happened

Offered a full/Partial refund instead I was offered loyalty points to a value of £5

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