Travelodge

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  • C I was trying to obtain a refund from A hotel Chain in the UK but they would only allow me a voucher. The same time period for different dates were considerably more. Martin intervened and the company...

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33% Expectations Exceeded
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33% Communication
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33% Service
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17% Expectations Exceeded
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17% Communication
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17% Service
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17% Financial Loss
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17% Customer Service
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17% Communication
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C

C Timbrell - Status: Approved

What happened

I was trying to obtain a refund from A hotel Chain in the UK but they would only allow me a voucher. The same time period for different dates were considerably more. Martin intervened and the company agreed to issue me with a refund. Thank you.

The impact it had

It changed my thinking about action groups and restored my belief in justice