Recent great
experiences :)
Recent not so great
experiences :(
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Travelodge Customers
Most talked about by Travelodge customers
High
Low
How this makes Travelodge customers feel
High
Low
33% Expectations Exceeded
Feelings:
Delighted
Satisfied
Elated
33% Communication
Feelings:
Delighted
Satisfied
Elated
33% Service
Feelings:
Delighted
Satisfied
Elated
Hotel Customers
Most talked about by Hotel customers
High
Low
How this makes Hotel customers feel
High
Low
22% Customer Service
Feelings:
Annoyed
Sad
Unsatisfied
Disappointed
Anxious
11% Expectations Exceeded
Feelings:
Satisfied
Elated
Delighted
11% Communication
Feelings:
Elated
Satisfied
Delighted
11% Service
Feelings:
Delighted
Satisfied
Elated
11% Financial Loss
Feelings:
Anxious
Sad
Annoyed
11% Communication
Feelings:
Anxious
Sad
Annoyed
11% Inconvenienced
Feelings:
Annoyed
Disappointed
Unsatisfied
11% Quality of product
Feelings:
Annoyed
Disappointed
Unsatisfied
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What happened
I was trying to obtain a refund from A hotel Chain in the UK but they would only allow me a voucher. The same time period for different dates were considerably more. Martin intervened and the company agreed to issue me with a refund. Thank you.
The impact it had
It changed my thinking about action groups and restored my belief in justice