A compliment about Crosswater

Status: Approved

#ExpectationsExceeded #Quality #Service  Delighted Grateful Special 

Kindly shared by S. Patel

What happened

I spoke with one of there technical team James Devitt and is went out of his way to research my issue and found me a solution when he could have chosen an easy path and dismissed my issue. Thanks to him I remain impressed by the brand a selected 10yrs ago!

The impact it had

Kept my Children safe and prevented me from having to replace my goods

Where this happened

On the phone

Crosswater Customers

Most talked about by Crosswater customers

High
Low

How this makes Crosswater customers feel

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Low
33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Quality
Feelings:

Delighted

Grateful

Special

33% Service
Feelings:

Special

Delighted

Grateful

Home Customers

Most talked about by Home customers

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Low

How this makes Home customers feel

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Low
16% Quality of product
Feelings:

Frustrated

Disappointed

Annoyed

Disgusted

Furious

16% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Annoyed

8% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

Satisfied

Pleased

8% Quality of product
Feelings:

Delighted

Pleased

Satisfied

8% Service
Feelings:

Delighted

Grateful

Special

8% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disappointed

8% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

4% Delay
Feelings:

Frustrated

Disappointed

Annoyed

4% Rudeness
Feelings:

Furious

4% Communication
Feelings:

Furious

4% Delivery
Feelings:

Delighted

Satisfied

Pleased

4% Communication
Feelings:

Delighted

4% Quality
Feelings:

Delighted

Grateful

Special

4% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

Most complained about Home companies

High
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  3. Carpetright
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Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater
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