A compliment about Crosswater

Status: Approved

#ExpectationsExceeded #Quality #Service  Delighted Grateful Special 

Kindly shared by S. Patel

What happened

I spoke with one of there technical team James Devitt and is went out of his way to research my issue and found me a solution when he could have chosen an easy path and dismissed my issue. Thanks to him I remain impressed by the brand a selected 10yrs ago!

The impact it had

Kept my Children safe and prevented me from having to replace my goods

Where this happened

On the phone

Crosswater Customers

Most talked about by Crosswater customers

High
Low

How this makes Crosswater customers feel

High
Low
33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Quality
Feelings:

Delighted

Grateful

Special

33% Service
Feelings:

Delighted

Grateful

Special

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
14% Quality of product
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Let down

Furious

14% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Disgusted

Let down

8% Service
Feelings:

Special

Delighted

Grateful

Satisfied

8% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

8% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Quality of product
Feelings:

Delighted

Satisfied

Pleased

5% Communication
Feelings:

Grateful

Satisfied

Special

Delighted

5% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Annoyed

5% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

5% Fraud
Feelings:

Disgusted

Let down

Annoyed

5% Communication
Feelings:

Furious

Let down

Disappointed

3% Quality
Feelings:

Delighted

Grateful

Special

3% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

3% Delivery
Feelings:

Furious

Disappointed

Let down

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

3% Delivery
Feelings:

Pleased

Delighted

Satisfied

3% Discrimination
Feelings:

Disgusted

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. Carpetright
  3. Homebase
  4. NCF Living (Birmingham)

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater