A compliment about Crosswater by S Patel

Kindly shared by S. Patel

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What happened

I spoke with one of there technical team James Devitt and is went out of his way to research my issue and found me a solution when he could have chosen an easy path and dismissed my issue. Thanks to him I remain impressed by the brand a selected 10yrs ago!

The impact it had

Kept my Children safe and prevented me from having to replace my goods

Where this happened

On the phone

Crosswater Customers

Most talked about by Crosswater customers

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Low

How this makes Crosswater customers feel

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33% Expectations Exceeded

Feelings:

Delighted

Grateful

Special

33% Quality

Feelings:

Delighted

Grateful

Special

33% Service

Feelings:

Delighted

Grateful

Special

Home Customers

Most talked about by Home customers

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Low

How this makes Home customers feel

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14% Quality of product

Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Let down

Furious

14% Customer Service

Feelings:

Furious

Frustrated

Disappointed

Annoyed

Disgusted

Let down

8% Service

Feelings:

Special

Delighted

Grateful

Satisfied

8% Rudeness

Feelings:

Disgusted

Annoyed

Let down

Furious

8% Expectations Exceeded

Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Quality of product

Feelings:

Delighted

Satisfied

Pleased

5% Communication

Feelings:

Grateful

Satisfied

Special

Delighted

5% Financial Loss

Feelings:

Furious

Frustrated

Disappointed

Annoyed

5% Inconvenienced

Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

5% Fraud

Feelings:

Disgusted

Let down

Annoyed

5% Communication

Feelings:

Furious

Let down

Disappointed

3% Quality

Feelings:

Delighted

Grateful

Special

3% Embarrassment

Feelings:

Disgusted

Frustrated

Disappointed

3% Delivery

Feelings:

Furious

Disappointed

Let down

3% Delay

Feelings:

Annoyed

Frustrated

Disappointed

3% Delivery

Feelings:

Pleased

Delighted

Satisfied

3% Discrimination

Feelings:

Disgusted

Most complained about Home companies

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Most complimented Home companies

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