A compliment about Crosswater

Status: Approved

#ExpectationsExceeded #Quality #Service  Delighted Grateful Special 

Kindly shared by S. Patel

What happened

I spoke with one of there technical team James Devitt and is went out of his way to research my issue and found me a solution when he could have chosen an easy path and dismissed my issue. Thanks to him I remain impressed by the brand a selected 10yrs ago!

The impact it had

Kept my Children safe and prevented me from having to replace my goods

Where this happened

On the phone

Crosswater Customers

Most talked about by Crosswater customers

High
Low

How this makes Crosswater customers feel

High
Low
33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Quality
Feelings:

Delighted

Grateful

Special

33% Service
Feelings:

Delighted

Grateful

Special

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
16% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Annoyed

Let down

13% Quality of product
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Disappointed

Let down

11% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Disappointed

9% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

7% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Furious

5% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Service
Feelings:

Grateful

Special

Delighted

Satisfied

5% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

5% Fraud
Feelings:

Disgusted

Annoyed

Let down

Furious

Frustrated

5% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

4% Quality of product
Feelings:

Delighted

Satisfied

Pleased

4% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

2% Delay
Feelings:

Annoyed

Frustrated

Disappointed

2% Delivery
Feelings:

Delighted

Satisfied

Pleased

2% Discrimination
Feelings:

Disgusted

2% Quality
Feelings:

Special

Delighted

Grateful

2% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

Most complained about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. Sun-dial Blinds
  4. Carpetright

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater