Crosswater

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  • S I spoke with one of there technical team James Devitt and is went out of his way to research my issue and found me a solution when he could have chosen an easy path and dismissed my issue. Thanks to h...
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Crosswater Customers

Most talked about by Crosswater customers

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How this makes Crosswater customers feel

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33% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

33% Quality
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33% Service
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Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service
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Unsatisfied

Unhappy

16% Quality of product
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Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication
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Furious

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Insecure

8% Delivery
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Disgusted

Insecure

Disappointed

8% Financial Loss
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Unhappy

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Unsatisfied

Disgusted

7% Inconvenienced
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4% Expectations Exceeded
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Satisfied

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Pleased

4% Rudeness
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Furious

Annoyed

4% Fraud
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Furious

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4% Service
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Special

Grateful

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Satisfied

3% Communication
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Delighted

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Grateful

3% Quality of product
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Satisfied

3% Other
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1% Quality
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Delighted

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1% Embarrassment
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1% Delivery
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Satisfied

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1% Delay
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1% Discrimination
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Disgusted

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

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Low
  1. B&Q
  2. Crosswater
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What happened

I spoke with one of there technical team James Devitt and is went out of his way to research my issue and found me a solution when he could have chosen an easy path and dismissed my issue. Thanks to him I remain impressed by the brand a selected 10yrs ago!

The impact it had

Kept my Children safe and prevented me from having to replace my goods

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