SCS FURNITURE

Recent Complaints :(

  • J bought a 3 piece leather settee after 15 months leather started to peel away from arm and cushion reported it to scs and they sent an assessor out who examined it and said they would repair the damage...
  • M I received 3 and 2 seater sofa. I paid extra to have the foam cushions so they would always keep their shape and not sag. Also when sitting on 3 seater sofa you sink into sofa and the arm it feels lik...
  • They sent me faulty carpets and damaged sofas damaged my property contacted them loads times just ignore me or when they do contact they give you the big run around not helping at all.

Recent Compliments :)

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SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

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Low

How this makes SCS FURNITURE customers feel

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Low
29% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

29% Quality of product
Feelings:

Disgusted

Frustrated

Furious

Disappointed

14% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

14% Embarrassment
Feelings:

Disappointed

Disgusted

Frustrated

14% Inconvenienced
Feelings:

Disgusted

Frustrated

Disappointed

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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16% Quality of product
Feelings:

Frustrated

Disgusted

Disappointed

Annoyed

Furious

16% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Annoyed

8% Expectations Exceeded
Feelings:

Delighted

Grateful

Special

Satisfied

Pleased

8% Quality of product
Feelings:

Delighted

Satisfied

Pleased

8% Service
Feelings:

Delighted

Grateful

Special

8% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Furious

8% Inconvenienced
Feelings:

Disgusted

Frustrated

Disappointed

Annoyed

4% Delivery
Feelings:

Delighted

Satisfied

Pleased

4% Communication
Feelings:

Delighted

4% Quality
Feelings:

Delighted

Grateful

Special

4% Embarrassment
Feelings:

Disappointed

Disgusted

Frustrated

4% Delay
Feelings:

Annoyed

Frustrated

Disappointed

4% Rudeness
Feelings:

Furious

4% Communication
Feelings:

Furious

Most complained about Home companies

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Low
  1. SCS FURNITURE
  2. Sun-dial Blinds
  3. Carpetright
  4. Homebase

Most complimented Home companies

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  1. B&Q
  2. Crosswater
J

J RICHARD JONES - Status: Approved

What happened

bought a 3 piece leather settee after 15 months leather started to peel away from arm and cushion reported it to scs and they sent an assessor out who examined it and said they would repair the damage 2 weeks later they sent a supervisor out who said it was nothing to do with scs and I should claim ...

What I wish had happened

THE SETTEE SHOULD BE REPLACED OR MY MONEY RETURNED

M

M Gellatly - Status: Approved

What happened

I received 3 and 2 seater sofa. I paid extra to have the foam cushions so they would always keep their shape and not sag. Also when sitting on 3 seater sofa you sink into sofa and the arm it feels like a spring is broken. My sofa is 5 months old and after three upholstery technicians out to look at ...

What I wish had happened

I would like a refund as I no longer like looking at this sofa

John - Status: Approved

What happened

They sent me faulty carpets and damaged sofas damaged my property contacted them loads times just ignore me or when they do contact they give you the big run around not helping at all.

What I wish had happened

It would be nice if they sold quality products but they sell cheaply made rubbish faulty and do nothing about it. It would be nice if they acted like a repectfull company but ScS are just thieves.

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