SCS FURNITURE

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Recent not so great
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  • J bought a 3 piece leather settee after 15 months leather started to peel away from arm and cushion reported it to scs and they sent an assessor out who examined it and said they would repair the damage...
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  • M I received 3 and 2 seater sofa. I paid extra to have the foam cushions so they would always keep their shape and not sag. Also when sitting on 3 seater sofa you sink into sofa and the arm it feels lik...
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  • They sent me faulty carpets and damaged sofas damaged my property contacted them loads times just ignore me or when they do contact they give you the big run around not helping at all.
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SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

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How this makes SCS FURNITURE customers feel

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Low
23% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Let down

Disgusted

23% Quality of product
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Disgusted

Frustrated

Furious

Annoyed

Let down

Disappointed

8% Financial Loss
Feelings:

Frustrated

Furious

Disappointed

8% Embarrassment
Feelings:

Disappointed

Frustrated

Disgusted

8% Inconvenienced
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Disappointed

Frustrated

Disgusted

8% Fraud
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Let down

Disgusted

Annoyed

8% Rudeness
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Let down

Disgusted

Annoyed

8% Delivery
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Let down

Disappointed

Furious

8% Communication
Feelings:

Furious

Disappointed

Let down

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product
Feelings:

Frustrated

Annoyed

Disgusted

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Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication
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Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced
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Annoyed

Furious

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Disgusted

4% Expectations Exceeded
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Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness
Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud
Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service
Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication
Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product
Feelings:

Delighted

Pleased

Satisfied

3% Other
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Frustrated

Annoyed

Let down

1% Quality
Feelings:

Delighted

Grateful

Special

1% Embarrassment
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Disappointed

Frustrated

Disgusted

1% Delivery
Feelings:

Satisfied

Pleased

Delighted

1% Delay
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Annoyed

Frustrated

Disappointed

1% Discrimination
Feelings:

Disgusted

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
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J

J RICHARD JONES - Status: Approved

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What happened

bought a 3 piece leather settee after 15 months leather started to peel away from arm and cushion reported it to scs and they sent an assessor out who examined it and said they would repair the damage 2 weeks later they sent a supervisor out who said it was nothing to do with scs and I should claim ...

What I wish had happened

THE SETTEE SHOULD BE REPLACED OR MY MONEY RETURNED

Read more
M

M Gellatly - Status: Approved

What happened

I received 3 and 2 seater sofa. I paid extra to have the foam cushions so they would always keep their shape and not sag. Also when sitting on 3 seater sofa you sink into sofa and the arm it feels like a spring is broken. My sofa is 5 months old and after three upholstery technicians out to look at ...

What I wish had happened

I would like a refund as I no longer like looking at this sofa

Read more

John - Status: Approved

What happened

They sent me faulty carpets and damaged sofas damaged my property contacted them loads times just ignore me or when they do contact they give you the big run around not helping at all.

What I wish had happened

It would be nice if they sold quality products but they sell cheaply made rubbish faulty and do nothing about it. It would be nice if they acted like a repectfull company but ScS are just thieves.

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