SCS FURNITURE

Recent great
experiences :)

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Recent not so great
experiences :(

  • J bought a 3 piece leather settee after 15 months leather started to peel away from arm and cushion reported it to scs and they sent an assessor out who examined it and said they would repair the damage...
  • M I received 3 and 2 seater sofa. I paid extra to have the foam cushions so they would always keep their shape and not sag. Also when sitting on 3 seater sofa you sink into sofa and the arm it feels lik...
  • They sent me faulty carpets and damaged sofas damaged my property contacted them loads times just ignore me or when they do contact they give you the big run around not helping at all.

SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

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How this makes SCS FURNITURE customers feel

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Low
23% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Let down

23% Quality of product
Feelings:

Disgusted

Frustrated

Annoyed

Let down

Furious

Disappointed

8% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

8% Embarrassment
Feelings:

Frustrated

Disappointed

Disgusted

8% Inconvenienced
Feelings:

Disgusted

Frustrated

Disappointed

8% Fraud
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Annoyed

Disgusted

Let down

8% Rudeness
Feelings:

Annoyed

Disgusted

Let down

8% Delivery
Feelings:

Furious

Disappointed

Let down

8% Communication
Feelings:

Let down

Furious

Disappointed

Home Customers

Most talked about by Home customers

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How this makes Home customers feel

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20% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product
Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unsatisfied

Insecure

Unhappy

12% Communication
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Disappointed

Insecure

8% Delivery
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Unhappy

Unsatisfied

Disgusted

Let down

7% Inconvenienced
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Annoyed

Frustrated

Disappointed

Disgusted

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Furious

4% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

4% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

4% Service
Feelings:

Grateful

Special

Delighted

Satisfied

4% Fraud
Feelings:

Disgusted

Frustrated

Annoyed

Let down

Furious

3% Other
Feelings:

Frustrated

Annoyed

Let down

3% Quality of product
Feelings:

Delighted

Satisfied

Pleased

3% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

1% Delay
Feelings:

Annoyed

Frustrated

Disappointed

1% Delivery
Feelings:

Delighted

Satisfied

Pleased

1% Discrimination
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Disgusted

1% Quality
Feelings:

Delighted

Grateful

Special

1% Embarrassment
Feelings:

Frustrated

Disappointed

Disgusted

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
J

J RICHARD JONES - Status: Approved

What happened

bought a 3 piece leather settee after 15 months leather started to peel away from arm and cushion reported it to scs and they sent an assessor out who examined it and said they would repair the damage 2 weeks later they sent a supervisor out who said it was nothing to do with scs and I should claim ...

What I wish had happened

THE SETTEE SHOULD BE REPLACED OR MY MONEY RETURNED

M

M Gellatly - Status: Approved

What happened

I received 3 and 2 seater sofa. I paid extra to have the foam cushions so they would always keep their shape and not sag. Also when sitting on 3 seater sofa you sink into sofa and the arm it feels like a spring is broken. My sofa is 5 months old and after three upholstery technicians out to look at ...

What I wish had happened

I would like a refund as I no longer like looking at this sofa

John - Status: Approved

What happened

They sent me faulty carpets and damaged sofas damaged my property contacted them loads times just ignore me or when they do contact they give you the big run around not helping at all.

What I wish had happened

It would be nice if they sold quality products but they sell cheaply made rubbish faulty and do nothing about it. It would be nice if they acted like a repectfull company but ScS are just thieves.

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