NCF Living (Birmingham)

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  • L I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to matc...
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  • J My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages ...
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  • S We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email
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NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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Low

How this makes NCF Living (Birmingham) customers feel

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Low
24% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Let down

Unhappy

15% Quality of product
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Frustrated

Furious

Annoyed

Disgusted

Unhappy

Disappointed

Let down

15% Communication
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Annoyed

Furious

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Disappointed

12% Delivery
Feelings:

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Disgusted

Furious

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9% Inconvenienced
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Furious

Frustrated

Disappointed

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Annoyed

9% Financial Loss
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Disappointed

Unhappy

6% Fraud
Feelings:

Disgusted

Frustrated

Furious

3% Rudeness
Feelings:

Disgusted

3% Discrimination
Feelings:

Disgusted

3% Other
Feelings:

Frustrated

Home Customers

Most talked about by Home customers

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Low

How this makes Home customers feel

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Low
19% Customer Service
Feelings:

Frustrated

Furious

Disappointed

Annoyed

Disgusted

Let down

Unhappy

16% Quality of product
Feelings:

Frustrated

Annoyed

Disgusted

Furious

Disappointed

Let down

Insecure

Unhappy

11% Communication
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Disappointed

Let down

Insecure

9% Delivery
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Insecure

Disappointed

7% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Unhappy

Disgusted

7% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Disgusted

Let down

Furious

4% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

4% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

4% Service
Feelings:

Grateful

Special

Delighted

Satisfied

4% Fraud
Feelings:

Disgusted

Frustrated

Annoyed

Let down

Furious

3% Quality of product
Feelings:

Delighted

Satisfied

Pleased

3% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

1% Delay
Feelings:

Annoyed

Frustrated

Disappointed

1% Delivery
Feelings:

Delighted

Satisfied

Pleased

1% Discrimination
Feelings:

Disgusted

1% Other
Feelings:

Frustrated

1% Quality
Feelings:

Delighted

Grateful

Special

1% Embarrassment
Feelings:

Frustrated

Disappointed

Disgusted

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
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L

L Avart - Status: Approved

Submit your own

What happened

I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to match up..when I was there I was speaking to a guy I asked how long my order will be..he said end of no...

What I wish had happened

I would a date without a delay and someone to speak to the man who was so rude to be honest he should not be working there

Read more
J

J Bayley - Status: Approved

What happened

My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages but no response from the person who is meant to be sorting it. I am recovering from COVID and also h...

What I wish had happened

Fix the electrics on the sofa so I can use it again.

Read more
S

S Percival - Status: Approved

What happened

We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email

What I wish had happened

We want to have our sofa delivered

Read more
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