NCF Living (Birmingham)

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Recent Complaints :(

  • L I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to matc...
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  • J My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages ...
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  • S We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email
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NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

High
Low

How this makes NCF Living (Birmingham) customers feel

High
Low
19% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Let down

19% Communication
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Let down

19% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

10% Fraud
Feelings:

Disgusted

Furious

Frustrated

10% Inconvenienced
Feelings:

Furious

Annoyed

10% Quality of product
Feelings:

Furious

Frustrated

Disgusted

5% Rudeness
Feelings:

Disgusted

5% Discrimination
Feelings:

Disgusted

5% Financial Loss
Feelings:

Disgusted

Furious

Frustrated

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
16% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Annoyed

Let down

13% Quality of product
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Disappointed

Let down

11% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Disappointed

9% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

7% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Furious

5% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Service
Feelings:

Grateful

Special

Delighted

Satisfied

5% Financial Loss
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

5% Fraud
Feelings:

Disgusted

Let down

Furious

Frustrated

Annoyed

5% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

4% Quality of product
Feelings:

Delighted

Satisfied

Pleased

4% Communication
Feelings:

Grateful

Satisfied

Special

Delighted

2% Delivery
Feelings:

Delighted

Satisfied

Pleased

2% Discrimination
Feelings:

Disgusted

2% Quality
Feelings:

Delighted

Grateful

Special

2% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

2% Delay
Feelings:

Annoyed

Frustrated

Disappointed

Most complained about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. Sun-dial Blinds
  4. Carpetright

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater
View the industry page
L

L Avart - Status: Approved

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What happened

I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to match up..when I was there I was speaking to a guy I asked how long my order will be..he said end of no...

What I wish had happened

I would a date without a delay and someone to speak to the man who was so rude to be honest he should not be working there

Read more
J

J Bayley - Status: Approved

What happened

My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages but no response from the person who is meant to be sorting it. I am recovering from COVID and also h...

What I wish had happened

Fix the electrics on the sofa so I can use it again.

Read more
S

S Percival - Status: Approved

What happened

We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email

What I wish had happened

We want to have our sofa delivered

Read more
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