NCF Living (Birmingham)

Recent great
experiences :)

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Recent not so great
experiences :(

  • L I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to matc...
  • J My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages ...
  • S We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

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Low

How this makes NCF Living (Birmingham) customers feel

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Low
21% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Unhappy

17% Communication
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Let down

17% Delivery
Feelings:

Frustrated

Disgusted

Furious

Annoyed

Let down

13% Quality of product
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Unhappy

8% Fraud
Feelings:

Disgusted

Frustrated

Furious

8% Inconvenienced
Feelings:

Furious

Annoyed

8% Financial Loss
Feelings:

Frustrated

Disgusted

Furious

Annoyed

Unhappy

4% Rudeness
Feelings:

Disgusted

4% Discrimination
Feelings:

Disgusted

Home Customers

Most talked about by Home customers

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Low

How this makes Home customers feel

High
Low
17% Customer Service
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Disgusted

Let down

Unhappy

14% Quality of product
Feelings:

Frustrated

Disgusted

Annoyed

Furious

Disappointed

Unhappy

Let down

10% Communication
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

Disappointed

9% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Let down

Disappointed

7% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Disappointed

Unhappy

7% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Furious

5% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Service
Feelings:

Grateful

Special

Delighted

Satisfied

5% Fraud
Feelings:

Disgusted

Annoyed

Let down

Furious

Frustrated

5% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

3% Quality of product
Feelings:

Delighted

Satisfied

Pleased

3% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

2% Delay
Feelings:

Annoyed

Frustrated

Disappointed

2% Delivery
Feelings:

Delighted

Satisfied

Pleased

2% Discrimination
Feelings:

Disgusted

2% Quality
Feelings:

Grateful

Special

Delighted

2% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. Sun-dial Blinds
  4. Carpetright

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
L

L Avart - Status: Approved

What happened

I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to match up..when I was there I was speaking to a guy I asked how long my order will be..he said end of no...

What I wish had happened

I would a date without a delay and someone to speak to the man who was so rude to be honest he should not be working there

J

J Bayley - Status: Approved

What happened

My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages but no response from the person who is meant to be sorting it. I am recovering from COVID and also h...

What I wish had happened

Fix the electrics on the sofa so I can use it again.

S

S Percival - Status: Approved

What happened

We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email

What I wish had happened

We want to have our sofa delivered

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