NCF Living (Birmingham)

Recent great
experiences :)

No great experiences publicly shared. Be the first.
Share my own experience

Recent not so great
experiences :(

  • L I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to matc...
    Read this experience
  • J My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages ...
    Read this experience
  • S We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email
    Read this experience
Share my own experience

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

High
Low

How this makes NCF Living (Birmingham) customers feel

High
Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Furious

Disappointed

Disgusted

Unsatisfied

Unhappy

15% Quality of product
Feelings:

Frustrated

Annoyed

Furious

Let down

Unsatisfied

Disappointed

Disgusted

Unhappy

15% Communication
Feelings:

Frustrated

Annoyed

Let down

Furious

Disgusted

Disappointed

10% Delivery
Feelings:

Frustrated

Disgusted

Furious

Annoyed

Let down

10% Financial Loss
Feelings:

Annoyed

Frustrated

Unhappy

Let down

Furious

Disgusted

Unsatisfied

Disappointed

8% Inconvenienced
Feelings:

Disappointed

Let down

Frustrated

Annoyed

Furious

5% Fraud
Feelings:

Disgusted

Frustrated

Furious

5% Other
Feelings:

Frustrated

Annoyed

Let down

3% Rudeness
Feelings:

Disgusted

3% Discrimination
Feelings:

Disgusted

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
20% Customer Service
Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product
Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication
Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

4% Expectations Exceeded
Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness
Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud
Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service
Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication
Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product
Feelings:

Delighted

Pleased

Satisfied

3% Other
Feelings:

Frustrated

Annoyed

Let down

1% Quality
Feelings:

Delighted

Grateful

Special

1% Embarrassment
Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery
Feelings:

Satisfied

Pleased

Delighted

1% Delay
Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination
Feelings:

Disgusted

Most positive experiences about Home companies

High
Low
  1. NCF Living (Birmingham)
  2. SCS FURNITURE
  3. DFS
  4. Sun-dial Blinds

Least positive experiences about Home companies

High
Low
  1. B&Q
  2. Crosswater
View the industry page
L

L Avart - Status: Approved

Submit your own

What happened

I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to match up..when I was there I was speaking to a guy I asked how long my order will be..he said end of no...

What I wish had happened

I would a date without a delay and someone to speak to the man who was so rude to be honest he should not be working there

Read more
J

J Bayley - Status: Approved

What happened

My 10 month old sofa’s electrics fail 12 days ago and they have fail to get back to me. I have email, messaged and called. I spoke to Caroline who is very nice and she passed on emails and messages but no response from the person who is meant to be sorting it. I am recovering from COVID and also h...

What I wish had happened

Fix the electrics on the sofa so I can use it again.

Read more
S

S Percival - Status: Approved

What happened

We have paid a deposit on a sofa but cannot get in touch with this company to arrange delivery when you call there is an automated voice mail and no response to email

What I wish had happened

We want to have our sofa delivered

Read more
No great experiences publicly shared. Be the first.