A customer experience about British Telecom

Status: Approved

#Fraud #CustomerService  Furious Frustrated Offended 

Kindly shared by C. Lewis

What happened

Stop cold calling me to sell me BT products I either already have, or have already told you I don't want. I don't care whether its you, or your 'partners'. Stop it.

What I wish had happened

Check your records. If I already have something don't call me and try to sell me it. It just makes you look incompetent.

Where this happened

On the phone - withheld number

British Telecom Customers

Most talked about by British Telecom customers

High
Low

How this makes British Telecom customers feel

High
Low
40% Customer Service
Feelings:

Frustrated

Offended

Annoyed

Furious

20% Communication
Feelings:

Annoyed

Frustrated

Offended

20% Quality of product
Feelings:

Annoyed

Frustrated

Offended

20% Fraud
Feelings:

Frustrated

Offended

Furious

Telecom Customers

Most talked about by Telecom customers

High
Low

How this makes Telecom customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Offended

Anxious

19% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Miffed

Disappointed

16% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Offended

Anxious

Disappointed

14% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Miffed

Anxious

Disgusted

Let down

5% Fraud
Feelings:

Furious

Frustrated

Annoyed

Offended

5% Quality of product
Feelings:

Annoyed

Frustrated

Offended

Disappointed

Let down

2% Other
Feelings:

Let down

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Delay
Feelings:

Furious

Frustrated

Disgusted

2% Returns
Feelings:

Annoyed

Disappointed

Let down

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disgusted

Disappointed

Most positive experiences about Telecom companies

High
Low
  1. Virgin Media
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  4. British Telecom

Least positive experiences about Telecom companies

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Low
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