A customer experience about British Telecom

Status: Approved

#Fraud #CustomerService  Furious Frustrated Offended 

Kindly shared by C. Lewis

What happened

Stop cold calling me to sell me BT products I either already have, or have already told you I don't want. I don't care whether its you, or your 'partners'. Stop it.

What I wish had happened

Check your records. If I already have something don't call me and try to sell me it. It just makes you look incompetent.

Where this happened

On the phone - withheld number

British Telecom Customers

Most talked about by British Telecom customers

High
Low

How this makes British Telecom customers feel

High
Low
40% Customer Service
Feelings:

Frustrated

Offended

Annoyed

Furious

20% Communication
Feelings:

Annoyed

Frustrated

Offended

20% Quality of product
Feelings:

Annoyed

Frustrated

Offended

20% Fraud
Feelings:

Furious

Frustrated

Offended

Telecom Customers

Most talked about by Telecom customers

High
Low

How this makes Telecom customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay
Feelings:

Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud
Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other
Feelings:

Let down

Frustrated

Annoyed

3% Returns
Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness
Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

High
Low
  1. Virgin Media
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  4. British Telecom

Least positive experiences about Telecom companies

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