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  • I took out a sim only contract for my 13 yr old son a few years ago. I'm fairly sure the monthly cost was around £17. I checked my bank statement recently and the figure over the past year has been o...
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  • I took over my husband's three account in 2018. There was a spending cap on the account. I got a high bill in march 2019 and was advised that the spending cap did not transfer but they would credit my...
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D Somekh - Status: Approved

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What happened

I took out a sim only contract for my 13 yr old son a few years ago. I'm fairly sure the monthly cost was around £17. I checked my bank statement recently and the figure over the past year has been over £130 on average p/m. After a number of calls to Three I discovered that at least £40 p/m was f...

What I wish had happened

To have received a refund immediately and reassured the charges would not creep up again.

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C Gaston - Status: Approved

What happened

I took over my husband's three account in 2018. There was a spending cap on the account. I got a high bill in march 2019 and was advised that the spending cap did not transfer but they would credit my account and add the cap on. In January 2020 I again received a bill about £26 higher than it shoul...

What I wish had happened

I would like a sincere apology and the money refunded to me.

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