Three

Recent great
experiences :)

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Recent not so great
experiences :(

  • I took out a sim only contract for my 13 yr old son a few years ago. I'm fairly sure the monthly cost was around £17. I checked my bank statement recently and the figure over the past year has been o...
  • I took over my husband's three account in 2018. There was a spending cap on the account. I got a high bill in march 2019 and was advised that the spending cap did not transfer but they would credit my...
  • Last bill was charge in may £ 147.47 monthley bill is £ 22

Three Customers

Most talked about by Three customers

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Low

How this makes Three customers feel

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Low
30% Customer Service
Feelings:

Furious

Annoyed

Frustrated

Anxious

Disgusted

20% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

Anxious

10% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

10% Communication
Feelings:

Furious

Anxious

Annoyed

10% Other
Feelings:

Let down

10% Rudeness
Feelings:

Furious

Frustrated

Disgusted

10% Delay
Feelings:

Frustrated

Disgusted

Furious

Telecom Customers

Most talked about by Telecom customers

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Low

How this makes Telecom customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Offended

Anxious

19% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Miffed

Disappointed

16% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Offended

Anxious

Disappointed

14% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Miffed

Anxious

Disgusted

Let down

5% Fraud
Feelings:

Furious

Frustrated

Annoyed

Offended

5% Quality of product
Feelings:

Annoyed

Frustrated

Offended

Disappointed

Let down

2% Other
Feelings:

Let down

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Delay
Feelings:

Furious

Frustrated

Disgusted

2% Returns
Feelings:

Annoyed

Disappointed

Let down

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disgusted

Disappointed

Most positive experiences about Telecom companies

High
Low
  1. Virgin Media
  2. Three
  3. Sky
  4. British Telecom

Least positive experiences about Telecom companies

High
Low
No great experiences publicly shared. Be the first.

D Somekh - Status: Approved

What happened

I took out a sim only contract for my 13 yr old son a few years ago. I'm fairly sure the monthly cost was around £17. I checked my bank statement recently and the figure over the past year has been over £130 on average p/m. After a number of calls to Three I discovered that at least £40 p/m was f...

What I wish had happened

To have received a refund immediately and reassured the charges would not creep up again.

C Gaston - Status: Approved

What happened

I took over my husband's three account in 2018. There was a spending cap on the account. I got a high bill in march 2019 and was advised that the spending cap did not transfer but they would credit my account and add the cap on. In January 2020 I again received a bill about £26 higher than it shoul...

What I wish had happened

I would like a sincere apology and the money refunded to me.

F iqbal - Status: Approved

What happened

Last bill was charge in may £ 147.47 monthley bill is £ 22

What I wish had happened

May bill was £ 147.47

No great experiences publicly shared. Be the first.