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  • I took out a sim only contract for my 13 yr old son a few years ago. I'm fairly sure the monthly cost was around £17. I checked my bank statement recently and the figure over the past year has been o...
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  • I took over my husband's three account in 2018. There was a spending cap on the account. I got a high bill in march 2019 and was advised that the spending cap did not transfer but they would credit my...
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  • Last bill was charge in may £ 147.47 monthley bill is £ 22
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Three Customers

Most talked about by Three customers

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How this makes Three customers feel

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Low
30% Customer Service
Feelings:

Furious

Annoyed

Frustrated

Anxious

Disgusted

20% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

Anxious

10% Inconvenienced
Feelings:

Furious

Annoyed

Frustrated

10% Communication
Feelings:

Furious

Anxious

Annoyed

10% Other
Feelings:

Let down

10% Rudeness
Feelings:

Furious

Frustrated

Disgusted

10% Delay
Feelings:

Frustrated

Disgusted

Furious

Telecom Customers

Most talked about by Telecom customers

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Low

How this makes Telecom customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Offended

Anxious

19% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Miffed

Disappointed

16% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Offended

Anxious

Disappointed

14% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Miffed

Anxious

Disgusted

Let down

5% Fraud
Feelings:

Furious

Frustrated

Annoyed

Offended

5% Quality of product
Feelings:

Annoyed

Frustrated

Offended

Disappointed

Let down

2% Other
Feelings:

Let down

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Delay
Feelings:

Furious

Frustrated

Disgusted

2% Returns
Feelings:

Annoyed

Disappointed

Let down

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disgusted

Disappointed

Most positive experiences about Telecom companies

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  1. Virgin Media
  2. Three
  3. Sky
  4. British Telecom

Least positive experiences about Telecom companies

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D Somekh - Status: Approved

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What happened

I took out a sim only contract for my 13 yr old son a few years ago. I'm fairly sure the monthly cost was around £17. I checked my bank statement recently and the figure over the past year has been over £130 on average p/m. After a number of calls to Three I discovered that at least £40 p/m was f...

What I wish had happened

To have received a refund immediately and reassured the charges would not creep up again.

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C Gaston - Status: Approved

What happened

I took over my husband's three account in 2018. There was a spending cap on the account. I got a high bill in march 2019 and was advised that the spending cap did not transfer but they would credit my account and add the cap on. In January 2020 I again received a bill about £26 higher than it shoul...

What I wish had happened

I would like a sincere apology and the money refunded to me.

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F iqbal - Status: Approved

What happened

Last bill was charge in may £ 147.47 monthley bill is £ 22

What I wish had happened

May bill was £ 147.47

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