Three

Recent Complaints :(

  • I took out a sim only contract for my 13 yr old son a few years ago. I'm fairly sure the monthly cost was around £17. I checked my bank statement recently and the figure over the past year has been o...
  • I took over my husband's three account in 2018. There was a spending cap on the account. I got a high bill in march 2019 and was advised that the spending cap did not transfer but they would credit my...

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Three Customers

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How this makes Three customers feel

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33% Financial Loss
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Furious

Annoyed

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Anxious

33% Customer Service
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17% Inconvenienced
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Furious

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17% Communication
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Furious

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Annoyed

Telecom Customers

Most talked about by Telecom customers

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How this makes Telecom customers feel

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30% Customer Service
Feelings:

Furious

Annoyed

Frustrated

Offended

Anxious

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Disgusted

Let down

15% Inconvenienced
Feelings:

Let down

Furious

Annoyed

Frustrated

Disappointed

15% Financial Loss
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Annoyed

Furious

Frustrated

Anxious

Disappointed

Disgusted

15% Communication
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Furious

Annoyed

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Let down

Anxious

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10% Quality of product
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Annoyed

Disappointed

Let down

Frustrated

Offended

5% Returns
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Annoyed

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Let down

5% Discrimination
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Annoyed

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5% Fraud
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Offended

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Most complained about Telecom companies

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  1. Three
  2. British Telecom
  3. Virgin Media
  4. Microsoft

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D Somekh - Status: Approved

What happened

I took out a sim only contract for my 13 yr old son a few years ago. I'm fairly sure the monthly cost was around £17. I checked my bank statement recently and the figure over the past year has been over £130 on average p/m. After a number of calls to Three I discovered that at least £40 p/m was f...

What I wish had happened

To have received a refund immediately and reassured the charges would not creep up again.

C Gaston - Status: Approved

What happened

I took over my husband's three account in 2018. There was a spending cap on the account. I got a high bill in march 2019 and was advised that the spending cap did not transfer but they would credit my account and add the cap on. In January 2020 I again received a bill about £26 higher than it shoul...

What I wish had happened

I would like a sincere apology and the money refunded to me.

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