Virgin Media

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Recent Complaints :(

  • J I have been with virgin for approximately 20 yrs and they are charging me £43 per month for 200gb broadband and it was only £33 for new customers. Such a difference is unacceptable
  • I was unable to access my emails and the error message told me to phone VM and give them the code in the URL. I phoned but despite me telling them numerous times, they didn't want the code in the URL....
  • Despite 2 emails & 2 emails from VM Business to confirm n engineer install visit today between 8am & 1pm, not only has no one turned up, I have had ZERO communication from VMB about this. I called the...

Virgin Media Customers

Most talked about by Virgin Media customers

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How this makes Virgin Media customers feel

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29% Customer Service
Feelings:

Disgusted

Furious

Let down

Disappointed

Frustrated

Annoyed

21% Communication
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21% Inconvenienced
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Furious

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Disgusted

Miffed

14% Financial Loss
Feelings:

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Annoyed

Disappointed

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Furious

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7% Discrimination
Feelings:

Disappointed

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7% Embarrassment
Feelings:

Disappointed

Disgusted

Telecom Customers

Most talked about by Telecom customers

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How this makes Telecom customers feel

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28% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Offended

Anxious

19% Inconvenienced
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Furious

Frustrated

Let down

Disgusted

Annoyed

Disappointed

Miffed

16% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Offended

Anxious

Disappointed

14% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Miffed

Anxious

Disgusted

Let down

5% Fraud
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Frustrated

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Offended

5% Quality of product
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2% Other
Feelings:

Let down

2% Rudeness
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Furious

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Disgusted

2% Delay
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Disgusted

Furious

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2% Returns
Feelings:

Disappointed

Let down

Annoyed

2% Discrimination
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Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disappointed

Disgusted

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  1. Virgin Media
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  3. Sky
  4. British Telecom

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J

J Murray - Status: Approved

What happened

I have been with virgin for approximately 20 yrs and they are charging me £43 per month for 200gb broadband and it was only £33 for new customers. Such a difference is unacceptable

What I wish had happened

A long serving loyal customer should not be discriminated against compared to a new customer. We should be treated equally and receive the same deals

J english - Status: Approved

What happened

I was unable to access my emails and the error message told me to phone VM and give them the code in the URL. I phoned but despite me telling them numerous times, they didn't want the code in the URL. The representative was difficult to understand and frustrating to deal with. I was then transferred...

What I wish had happened

I would have liked them to listen to me, take the code in the URL, which might have told them what my problem was. I would have liked them to have some respect when speaking to me too.

M Fieldman - Status: Approved

What happened

Despite 2 emails & 2 emails from VM Business to confirm n engineer install visit today between 8am & 1pm, not only has no one turned up, I have had ZERO communication from VMB about this. I called them, after a full 1 hour hold, I got through to 'customer service' in Philipines who told me that they...

What I wish had happened

A simple phone call to advise of delay and actual time of arrival would have been fine. I have literally written off a full day of work for these clowns.

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