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  • J I have been with virgin for approximately 20 yrs and they are charging me £43 per month for 200gb broadband and it was only £33 for new customers. Such a difference is unacceptable
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  • I was unable to access my emails and the error message told me to phone VM and give them the code in the URL. I phoned but despite me telling them numerous times, they didn't want the code in the URL....
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  • Despite 2 emails & 2 emails from VM Business to confirm n engineer install visit today between 8am & 1pm, not only has no one turned up, I have had ZERO communication from VMB about this. I called the...
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Virgin Media Customers

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29% Customer Service
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24% Inconvenienced
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18% Communication
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12% Financial Loss
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6% Discrimination
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6% Embarrassment
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6% Delay
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28% Customer Service
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19% Inconvenienced
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14% Communication
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Displeased

Unsatisfied

Anxious

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11% Financial Loss
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6% Quality of product
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5% Delay
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5% Fraud
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3% Other
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3% Returns
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3% Rudeness
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2% Discrimination
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2% Embarrassment
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J

J Murray - Status: Approved

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What happened

I have been with virgin for approximately 20 yrs and they are charging me £43 per month for 200gb broadband and it was only £33 for new customers. Such a difference is unacceptable

What I wish had happened

A long serving loyal customer should not be discriminated against compared to a new customer. We should be treated equally and receive the same deals

Read more

J english - Status: Approved

What happened

I was unable to access my emails and the error message told me to phone VM and give them the code in the URL. I phoned but despite me telling them numerous times, they didn't want the code in the URL. The representative was difficult to understand and frustrating to deal with. I was then transferred...

What I wish had happened

I would have liked them to listen to me, take the code in the URL, which might have told them what my problem was. I would have liked them to have some respect when speaking to me too.

Read more

M Fieldman - Status: Approved

What happened

Despite 2 emails & 2 emails from VM Business to confirm n engineer install visit today between 8am & 1pm, not only has no one turned up, I have had ZERO communication from VMB about this. I called them, after a full 1 hour hold, I got through to 'customer service' in Philipines who told me that they...

What I wish had happened

A simple phone call to advise of delay and actual time of arrival would have been fine. I have literally written off a full day of work for these clowns.

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