Recent great
experiences :)
Recent not so great
experiences :(
Virgin Media Customers
Most talked about by Virgin Media customers
How this makes Virgin Media customers feel
Disgusted
Let down
Disappointed
Furious
Frustrated
Annoyed
Furious
Let down
Disgusted
Disappointed
Frustrated
Furious
Frustrated
Let down
Miffed
Disgusted
Furious
Frustrated
Miffed
Annoyed
Disappointed
Disgusted
Annoyed
Disappointed
Disgusted
Disappointed
Disgusted
Telecom Customers
Most talked about by Telecom customers
How this makes Telecom customers feel
Frustrated
Furious
Disgusted
Let down
Annoyed
Disappointed
Offended
Anxious
Furious
Frustrated
Let down
Disgusted
Annoyed
Miffed
Disappointed
Furious
Frustrated
Annoyed
Disgusted
Let down
Offended
Anxious
Disappointed
Annoyed
Frustrated
Furious
Disappointed
Miffed
Anxious
Disgusted
Let down
Furious
Frustrated
Annoyed
Offended
Annoyed
Frustrated
Offended
Disappointed
Let down
Let down
Furious
Frustrated
Disgusted
Furious
Frustrated
Disgusted
Annoyed
Disappointed
Let down
Annoyed
Disappointed
Disgusted
Disgusted
Disappointed
Least positive experiences about Telecom companies
What happened
I have been with virgin for approximately 20 yrs and they are charging me £43 per month for 200gb broadband and it was only £33 for new customers. Such a difference is unacceptable
What I wish had happened
A long serving loyal customer should not be discriminated against compared to a new customer. We should be treated equally and receive the same deals
What happened
I was unable to access my emails and the error message told me to phone VM and give them the code in the URL. I phoned but despite me telling them numerous times, they didn't want the code in the URL. The representative was difficult to understand and frustrating to deal with. I was then transferred...
What I wish had happened
I would have liked them to listen to me, take the code in the URL, which might have told them what my problem was. I would have liked them to have some respect when speaking to me too.
What happened
Despite 2 emails & 2 emails from VM Business to confirm n engineer install visit today between 8am & 1pm, not only has no one turned up, I have had ZERO communication from VMB about this. I called them, after a full 1 hour hold, I got through to 'customer service' in Philipines who told me that they...
What I wish had happened
A simple phone call to advise of delay and actual time of arrival would have been fine. I have literally written off a full day of work for these clowns.