A customer experience about Microsoft

Status: Approved

#Qualityofproduct #Returns #Inconvenienced  Annoyed Disappointed Let down 

Kindly shared by C. Lewis

What happened

Mictrosoft have been making Xbox One S for some time now. It would be great if they could gat enough of a grip on quality control to stop shipping them with fans that sound like metal grinders. I had to return three (Argos, Amazon, Game) over the past two weeks before finally getting one that was reasonably quiet. And, no, you Xbox resellers, a 60+dB fan noise is not normal.

What I wish had happened

Better build quality control. Resellers who exchange (or refund) obviously faulty new stuff rather than try to argue over a 64dB background fan noise.

Where this happened

In Person

Microsoft Customers

Most talked about by Microsoft customers

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Low

How this makes Microsoft customers feel

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Low
33% Quality of product
Feelings:

Annoyed

Disappointed

Let down

33% Returns
Feelings:

Annoyed

Disappointed

Let down

33% Inconvenienced
Feelings:

Annoyed

Disappointed

Let down

Telecom Customers

Most talked about by Telecom customers

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Low

How this makes Telecom customers feel

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Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay
Feelings:

Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud
Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other
Feelings:

Let down

Frustrated

Annoyed

3% Returns
Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness
Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

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Low
  1. Virgin Media
  2. Sky
  3. Three
  4. British Telecom

Least positive experiences about Telecom companies

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