A compliment about Waitrose by N Posner

Kindly shared by N. Posner

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What happened

They always go above and beyond with their customer service. Nothing is too much trouble

The impact it had

It made the mundane weekly shopping experience entirely more pleasurable and surprising - you just don't get this level of service in any other supermarket

Where this happened

In Person - Waitrose, Whetstone London N20

Waitrose Customers

Most talked about by Waitrose customers

High

Low

How this makes Waitrose customers feel

High

Low

33% Expectations Exceeded

Feelings:

Delighted

Special

Happy

33% Service

Feelings:

Delighted

Special

Happy

33% Communication

Feelings:

Happy

Delighted

Special

Supermarket Customers

Most talked about by Supermarket customers

High

Low

How this makes Supermarket customers feel

High

Low

15% Customer Service

Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced

Feelings:

Annoyed

Furious

Disappointed

Disgusted

Let down

Frustrated

Anxious

Surprised

Offended

9% Quality of product

Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss

Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Anxious

Offended

Surprised

7% Rudeness

Feelings:

Disappointed

Let down

Furious

Frustrated

Annoyed

Offended

Disgusted

Surprised

Other

7% Communication

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

6% Embarrassment

Feelings:

Furious

Annoyed

Disappointed

Anxious

Frustrated

Let down

Offended

Scared

6% Service

Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

5% Delivery

Feelings:

Furious

Frustrated

Disgusted

Anxious

Let down

Annoyed

5% Discrimination

Feelings:

Frustrated

Disappointed

Furious

Let down

Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication

Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded

Feelings:

Special

Happy

Grateful

Delighted

2% Returns

Feelings:

Furious

Anxious

Annoyed

Frustrated

1% Other

Feelings:

Delighted

Grateful

Satisfied

1% Other

Feelings:

Furious

Annoyed

Disappointed

1% Delay

Feelings:

Frustrated

Disappointed

Let down

1% Injury

Feelings:

Disappointed

Surprised

Let down

Most complained about Supermarket companies

High

Low

Most complimented Supermarket companies

High

Low

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