A compliment about Waitrose

Status: Approved

#ExpectationsExceeded #Service #Communication  Delighted Special Happy 

Kindly shared by N. Posner

What happened

They always go above and beyond with their customer service. Nothing is too much trouble

The impact it had

It made the mundane weekly shopping experience entirely more pleasurable and surprising - you just don't get this level of service in any other supermarket

Where this happened

In Person - Waitrose, Whetstone London N20

Waitrose Customers

Most talked about by Waitrose customers

High
Low

How this makes Waitrose customers feel

High
Low
33% Expectations Exceeded
Feelings:

Delighted

Special

Happy

33% Service
Feelings:

Delighted

Special

Happy

33% Communication
Feelings:

Happy

Delighted

Special

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
15% Customer Service
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Surprised

Other

Scared

15% Inconvenienced
Feelings:

Annoyed

Furious

Disappointed

Disgusted

Let down

Frustrated

Anxious

Surprised

Offended

9% Quality of product
Feelings:

Disappointed

Disgusted

Annoyed

Furious

Miffed

Sad

Surprised

Other

Frustrated

Let down

9% Financial Loss
Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Anxious

Offended

Surprised

7% Rudeness
Feelings:

Disappointed

Let down

Furious

Frustrated

Annoyed

Offended

Disgusted

Surprised

Other

7% Communication
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

6% Embarrassment
Feelings:

Furious

Annoyed

Disappointed

Anxious

Frustrated

Let down

Offended

Scared

6% Service
Feelings:

Grateful

Happy

Delighted

Special

Pleased

Satisfied

5% Delivery
Feelings:

Furious

Frustrated

Disgusted

Anxious

Let down

Annoyed

5% Discrimination
Feelings:

Frustrated

Disappointed

Furious

Let down

Offended

Disgusted

Annoyed

Scared

Anxious

5% Communication
Feelings:

Furious

Disgusted

Let down

Annoyed

Disappointed

Frustrated

Indifferent

4% Expectations Exceeded
Feelings:

Special

Happy

Grateful

Delighted

2% Returns
Feelings:

Furious

Anxious

Annoyed

Frustrated

1% Other
Feelings:

Delighted

Grateful

Satisfied

1% Other
Feelings:

Furious

Annoyed

Disappointed

1% Delay
Feelings:

Frustrated

Disappointed

Let down

1% Injury
Feelings:

Disappointed

Surprised

Let down

Most complained about Supermarket companies

High
Low
  1. Asda
  2. Tesco
  3. Sainsbury (J)
  4. Aldi

Most complimented Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Tesco
  4. Waitrose