A compliment about Waitrose

Status: Approved

#ExpectationsExceeded #Service #Communication  Delighted Special Happy 

Kindly shared by N. Posner

What happened

They always go above and beyond with their customer service. Nothing is too much trouble

The impact it had

It made the mundane weekly shopping experience entirely more pleasurable and surprising - you just don't get this level of service in any other supermarket

Where this happened

In Person - Waitrose, Whetstone London N20

Waitrose Customers

Most talked about by Waitrose customers

High
Low

How this makes Waitrose customers feel

High
Low
33% Expectations Exceeded
Feelings:

Delighted

Special

Happy

33% Service
Feelings:

Delighted

Special

Happy

33% Communication
Feelings:

Happy

Delighted

Special

Supermarket Customers

Most talked about by Supermarket customers

High
Low

How this makes Supermarket customers feel

High
Low
14% Inconvenienced
Feelings:

Annoyed

Frustrated

Let down

Disappointed

Furious

Disgusted

Offended

12% Quality of product
Feelings:

Disgusted

Annoyed

Disappointed

Miffed

Frustrated

Let down

Sad

12% Customer Service
Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

Disgusted

12% Communication
Feelings:

Grateful

Delighted

Special

Happy

Pleased

Satisfied

9% Service
Feelings:

Grateful

Delighted

Special

Happy

Satisfied

Pleased

9% Rudeness
Feelings:

Let down

Furious

Offended

Frustrated

Disappointed

Disgusted

Annoyed

7% Discrimination
Feelings:

Frustrated

Disappointed

Annoyed

Offended

Let down

Furious

Disgusted

7% Embarrassment
Feelings:

Annoyed

Anxious

Let down

Frustrated

Offended

Disappointed

5% Expectations Exceeded
Feelings:

Special

Grateful

Delighted

Happy

5% Communication
Feelings:

Let down

Annoyed

Furious

Disappointed

Disgusted

Frustrated

2% Other
Feelings:

Delighted

Grateful

Satisfied

2% Financial Loss
Feelings:

Furious

Offended

Let down

2% Injury
Feelings:

Disappointed

Surprised

Let down

2% Delivery
Feelings:

Frustrated

Annoyed

Most complained about Supermarket companies

High
Low
  1. Tesco
  2. Asda
  3. Lidl
  4. Sainsbury (J)

Most complimented Supermarket companies

High
Low
  1. Morrisons
  2. Morrison (Wm) Supermarkets
  3. Waitrose
  4. Poundland