A compliment about Waitrose by N Posner

Kindly shared by N. Posner

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What happened

They always go above and beyond with their customer service. Nothing is too much trouble

The impact it had

It made the mundane weekly shopping experience entirely more pleasurable and surprising - you just don't get this level of service in any other supermarket

Where this happened

In Person - Waitrose, Whetstone London N20

Waitrose Customers

Most talked about by Waitrose customers

High

Low

How this makes Waitrose customers feel

High

Low

33% Expectations Exceeded

Feelings:

Delighted

Special

Happy

33% Service

Feelings:

Happy

Delighted

Special

33% Communication

Feelings:

Delighted

Special

Happy

Supermarket Customers

Most talked about by Supermarket customers

High

Low

How this makes Supermarket customers feel

High

Low

12% Customer Service

Feelings:

Annoyed

Frustrated

Disappointed

Let down

Anxious

12% Rudeness

Feelings:

Let down

Furious

Offended

Frustrated

Annoyed

Disgusted

Disappointed

12% Inconvenienced

Feelings:

Annoyed

Let down

Frustrated

Disappointed

Furious

Offended

9% Quality of product

Feelings:

Annoyed

Disgusted

Sad

Frustrated

Let down

Miffed

Disappointed

9% Communication

Feelings:

Grateful

Special

Delighted

Happy

9% Discrimination

Feelings:

Disappointed

Frustrated

Disgusted

Offended

Annoyed

Let down

Furious

9% Embarrassment

Feelings:

Frustrated

Offended

Disappointed

Annoyed

Anxious

Let down

6% Communication

Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

6% Expectations Exceeded

Feelings:

Special

Grateful

Delighted

Happy

6% Service

Feelings:

Special

Delighted

Happy

Grateful

3% Injury

Feelings:

Disappointed

Surprised

Let down

3% Delivery

Feelings:

Frustrated

Annoyed

3% Financial Loss

Feelings:

Let down

Furious

Offended

Most complained about Supermarket companies

High

Low

Most complimented Supermarket companies

High

Low

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