A customer experience about Argos

Status: Approved

#CustomerService #Communication #Delivery  Let down Offended Annoyed 

Kindly shared by Anonymous

What happened

I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. By 11 a.m. I hadn't received a text and went to the store to ask when it would arrive. "No idea" said the first person. "I can order one for you and it will be here Thursday," which would be five days later, said another. When I said "I've already ordered it" I was told that as it hadn't arrived in the morning it will be on the 4pm delivery. It wasn't. Sunday came and went with no text received about it. So Monday morning I telephoned Argos. I was told that because it hadn't been delivered on time my order had been cancelled. But there is no policy to tell customers this, my order had simply been abandoned and I was still waiting. Customer Service - they can't spell it!

What I wish had happened

I would have liked the item I had ordered to arrive at the shop. I would like all the assistants in the Argos shop in Lewisham to know what the delivery routines are, without getting different answers depending on who you ask. When Argos cancelled my order I would have liked them to let me know. I would have liked an apology for letting me down and wasting my time.

Where this happened

In Person - Argos, Unit 15, Lewisham Centre, Molesworth St, London SE13 7EP

Argos Customers

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How this makes Argos customers feel

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27% Customer Service
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15% Quality of product
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13% Financial Loss
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8% Communication
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8% Inconvenienced
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6% Returns
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6% Delivery
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4% Delay
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3% Fraud
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3% Rudeness
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2% Injury
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1% Other
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1% Embarrassment
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1% Service
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1% Communication
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1% Expectations Exceeded
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Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
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14% Quality of product
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12% Financial Loss
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Furious

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8% Communication
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7% Inconvenienced
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6% Delivery
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6% Returns
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4% Delay
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3% Fraud
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3% Rudeness
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3% Service
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2% Communication
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2% Injury
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1% Other
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1% Embarrassment
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1% Expectations Exceeded
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1% Other
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1% Quality of product
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