A customer experience about Argos by Anonymous

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What happened

I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. By 11 a.m. I hadn't received a text and went to the store to ask when it would arrive. "No idea" said the first person. "I can order one for you and it will be here Thursday," which would be five days later, said another. When I said "I've already ordered it" I was told that as it hadn't arrived in the morning it will be on the 4pm delivery. It wasn't. Sunday came and went with no text received about it. So Monday morning I telephoned Argos. I was told that because it hadn't been delivered on time my order had been cancelled. But there is no policy to tell customers this, my order had simply been abandoned and I was still waiting. Customer Service - they can't spell it!

What I wish had happened

I would have liked the item I had ordered to arrive at the shop. I would like all the assistants in the Argos shop in Lewisham to know what the delivery routines are, without getting different answers depending on who you ask. When Argos cancelled my order I would have liked them to let me know. I would have liked an apology for letting me down and wasting my time.

Where this happened

In Person - Argos, Unit 15, Lewisham Centre, Molesworth St, London SE13 7EP

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service

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15% Quality of product

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13% Financial Loss

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8% Inconvenienced

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7% Communication

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7% Returns

Feelings:

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6% Delivery

Feelings:

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4% Delay

Feelings:

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3% Fraud

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2% Rudeness

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2% Injury

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1% Other

Feelings:

Furious

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1% Embarrassment

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Furious

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1% Service

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1% Communication

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1% Expectations Exceeded

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Homeware Customers

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26% Customer Service

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14% Quality of product

Feelings:

Annoyed

Frustrated

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Unsatisfied

Anxious

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Furious

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Sad

Miffed

Put out

Displeased

Saddened

12% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

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Uneasy

8% Communication

Feelings:

Disappointed

Annoyed

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Furious

Anxious

Offended

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7% Inconvenienced

Feelings:

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Annoyed

Let down

Furious

Anxious

Sad

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Unsatisfied

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Uneasy

7% Delivery

Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

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Offended

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6% Returns

Feelings:

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4% Delay

Feelings:

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Let down

Annoyed

Disappointed

Sad

Anxious

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Unhappy

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3% Fraud

Feelings:

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Furious

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Anxious

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3% Rudeness

Feelings:

Furious

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Anxious

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Unsatisfied

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3% Service

Feelings:

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Special

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Happy

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2% Injury

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2% Communication

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Satisfied

Happy

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1% Other

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Furious

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1% Embarrassment

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Furious

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1% Expectations Exceeded

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1% Other

Feelings:

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1% Quality of product

Feelings:

Happy

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Satisfied

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