Sodastream

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  • I have signed up for their Gas plan. I paid on 3rd July (12 days ago) and in the last 6 days have chased up three times with email and tried to get through on their phone twice. My order is shown as...
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Sodastream Customers

Most talked about by Sodastream customers

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How this makes Sodastream customers feel

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33% Rudeness
Feelings:

Furious

Disappointed

Let down

33% Delivery
Feelings:

Furious

Disappointed

Let down

33% Communication
Feelings:

Furious

Disappointed

Let down

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

12% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Saddened

Unsatisfied

Displeased

Uneasy

7% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

Offended

Disgusted

Scared

Saddened

6% Returns
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud
Feelings:

Frustrated

Furious

Disgusted

Let down

Anxious

Saddened

Disappointed

Annoyed

3% Rudeness
Feelings:

Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

Disappointed

3% Service
Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

2% Communication
Feelings:

Satisfied

Happy

Pleased

Overjoyed

Grateful

Special

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

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  1. Argos
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  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

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Low
  1. Argos
  2. Dunelm Group
  3. Dreams
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M Lustman - Status: Approved

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What happened

I have signed up for their Gas plan. I paid on 3rd July (12 days ago) and in the last 6 days have chased up three times with email and tried to get through on their phone twice. My order is shown as Fulfilled but there is no tracking information.

What I wish had happened

I would have liked transparency over when I can expect my gas canisters and also the courtesy of a reply to my numerous attempts to find out what is going on

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