Argos

Recent great
experiences :)

  • Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to h...

Recent not so great
experiences :(

  • I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. ...
  • D I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's a...
  • My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way ...

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service
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15% Quality of product
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14% Financial Loss
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8% Communication
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8% Inconvenienced
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6% Delivery
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6% Returns
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4% Delay
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3% Fraud
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Anxious

3% Rudeness
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Unsatisfied

Anxious

2% Injury
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Unsatisfied

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1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
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Furious

Let down

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1% Service
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Special

Grateful

Inspired

Homeware Customers

Most talked about by Homeware customers

High
Low

How this makes Homeware customers feel

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26% Customer Service
Feelings:

Frustrated

Annoyed

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Let down

Anxious

Furious

Disgusted

Unsatisfied

Unhappy

Displeased

Offended

Put out

Surprised

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Scared

14% Quality of product
Feelings:

Annoyed

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Disappointed

Unsatisfied

Anxious

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Furious

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Sad

Put out

Miffed

Displeased

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13% Financial Loss
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Annoyed

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Let down

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Anxious

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Miffed

Confused

Displeased

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9% Communication
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Unsatisfied

Offended

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7% Inconvenienced
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7% Delivery
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Let down

Annoyed

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Anxious

Scared

Offended

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5% Returns
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Anxious

Unsatisfied

Furious

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4% Delay
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Scared

Sad

Unhappy

Confused

Anxious

Disappointed

3% Fraud
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Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
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Let down

Furious

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Annoyed

Unsatisfied

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2% Service
Feelings:

Pleased

Satisfied

Happy

Special

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Inspired

2% Injury
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Annoyed

Disappointed

Frustrated

Put out

Disgusted

Unsatisfied

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1% Communication
Feelings:

Satisfied

Happy

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1% Other
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Furious

Disgusted

Surprised

1% Embarrassment
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Furious

Let down

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Disgusted

1% Other
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Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dreams
  3. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Dunelm Group
  2. Argos
  3. Dreams

C Reffell - Status: Approved

What happened

I ordered a case for my new phone, and an onscreen message said it should be available for collection at my local branch the next day, Saturday, from 9 a.m. I would receive a text when it was there. By 11 a.m. I hadn't received a text and went to the store to ask when it would arrive. "No idea" sai...

What I wish had happened

I would have liked the item I had ordered to arrive at the shop. I would like all the assistants in the Argos shop in Lewisham to know what the delivery routines are, without getting different answers depending on who you ask. When Argos cancelled my order I would have liked them to let me know. I ...

D

D Hughes - Status: Approved

What happened

I bought a hedge trimmer took it out of the box and tried it for length against the hedge but it was not long enough to reach the top of the hedge. I took it back to Argos Ellesmere port Sainsbury's and the assistant took it out of the box and inspected it. She removed the blade guard which had neve...

What I wish had happened

As the article was unused I expected a refund

S bell - Status: Approved

What happened

My cooker packed up yesterday it’s less than 11 months old and all I have to cook on I spent most of yesterday ringing different departments held on got disconnected my mobile phone bill is noe way over my price cap I’m a 73 year old lady with numerous health issues please can you help

What I wish had happened

To be able to speak to someone to get this cooker replaced or repaired so I can cook

Laura - Status: Approved

What happened

Bolton Shopping Park Argos 14.11.2020 a young women was very kind, approachable and had excellent customer service despite a number of rude and disgraceful members of the public who were speaking to her like she wasn’t even a human - she was fabulous and to this customers who treated her badly as ...

The impact it had

To be mindful of how I speak to people and remember to use her professionalism if someone was to speak to me that way in the future - she had class