Dunelm Group

Recent great
experiences :)

  • P Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.
    Read this experience
  • V Needed help from staff and they were available and helpful
    Read this experience
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Dunelm Group Customers

Most talked about by Dunelm Group customers

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Low

How this makes Dunelm Group customers feel

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Low
40% Service
Feelings:

Pleased

Satisfied

Happy

20% Communication
Feelings:

Satisfied

Happy

Pleased

20% Other
Feelings:

Satisfied

Happy

Pleased

20% Delivery
Feelings:

Annoyed

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Let down

Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

14% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Anxious

Let down

Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

12% Financial Loss
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

Saddened

Uneasy

8% Communication
Feelings:

Disappointed

Annoyed

Frustrated

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

Displeased

Unsatisfied

7% Inconvenienced
Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Anxious

Sad

Disgusted

Saddened

Unsatisfied

Displeased

Uneasy

7% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

Offended

Disgusted

Scared

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6% Returns
Feelings:

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Annoyed

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Disgusted

Anxious

Furious

Unsatisfied

Miffed

Surprised

4% Delay
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Annoyed

Disappointed

Sad

Anxious

Scared

Unhappy

Confused

3% Fraud
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Frustrated

Furious

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Anxious

Saddened

Disappointed

Annoyed

3% Rudeness
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Furious

Let down

Frustrated

Anxious

Disgusted

Annoyed

Unsatisfied

Disappointed

3% Service
Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

2% Communication
Feelings:

Satisfied

Happy

Pleased

Overjoyed

Grateful

Special

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

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Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
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No not so great experiences publicly shared. Be the first.
P

P Harper - Status: Approved

Submit your own

What happened

Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.

The impact it had

I felt safe in a store for the first time since lockdown

Read more
V

V B - Status: Approved

What happened

Needed help from staff and they were available and helpful

The impact it had

Not a lot just as expexted really

Read more