Dunelm Group

Recent great
experiences :)

  • P Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.
  • V Needed help from staff and they were available and helpful

Recent not so great
experiences :(

No not so great experiences publicly shared. Be the first.

Dunelm Group Customers

Most talked about by Dunelm Group customers

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Low

How this makes Dunelm Group customers feel

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Low
50% Service
Feelings:

Pleased

Satisfied

Happy

25% Communication
Feelings:

Satisfied

Happy

Pleased

25% Other
Feelings:

Satisfied

Happy

Pleased

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Annoyed

Let down

Anxious

Disappointed

Furious

Disgusted

Unsatisfied

Unhappy

Offended

Put out

Surprised

Displeased

Confused

Scared

13% Quality of product
Feelings:

Annoyed

Frustrated

Disappointed

Anxious

Let down

Unsatisfied

Furious

Disgusted

Sad

Put out

Miffed

Displeased

11% Financial Loss
Feelings:

Frustrated

Disappointed

Let down

Annoyed

Furious

Disgusted

Anxious

Unhappy

Unsatisfied

Miffed

Confused

Displeased

8% Communication
Feelings:

Disappointed

Frustrated

Annoyed

Let down

Furious

Anxious

Offended

Disgusted

Unhappy

8% Delivery
Feelings:

Frustrated

Let down

Annoyed

Disappointed

Furious

Anxious

Scared

Offended

Disgusted

Saddened

8% Inconvenienced
Feelings:

Frustrated

Annoyed

Let down

Disappointed

Furious

Anxious

Unsatisfied

Sad

Disgusted

Saddened

6% Returns
Feelings:

Annoyed

Frustrated

Disgusted

Let down

Anxious

Unsatisfied

Disappointed

Furious

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Let down

Annoyed

Scared

Sad

Unhappy

Confused

Anxious

Disappointed

3% Fraud
Feelings:

Frustrated

Furious

Let down

Disgusted

Saddened

Disappointed

Annoyed

Anxious

3% Rudeness
Feelings:

Let down

Furious

Frustrated

Disgusted

Disappointed

Annoyed

Unsatisfied

Anxious

3% Service
Feelings:

Pleased

Satisfied

Happy

Special

Grateful

Inspired

1% Communication
Feelings:

Satisfied

Happy

Pleased

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Pleased

Satisfied

Happy

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dreams
  3. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Dunelm Group
  2. Argos
  3. Dreams
No not so great experiences publicly shared. Be the first.
P

P Harper - Status: Approved

What happened

Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.

The impact it had

I felt safe in a store for the first time since lockdown

V

V B - Status: Approved

What happened

Needed help from staff and they were available and helpful

The impact it had

Not a lot just as expexted really