Dunelm Group

Recent great
experiences :)

  • P Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.
  • V Needed help from staff and they were available and helpful

Recent not so great
experiences :(

No not so great experiences publicly shared. Be the first.

Dunelm Group Customers

Most talked about by Dunelm Group customers

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How this makes Dunelm Group customers feel

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40% Service
Feelings:

Pleased

Satisfied

Happy

20% Communication
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Satisfied

Happy

Pleased

20% Other
Feelings:

Satisfied

Happy

Pleased

20% Delivery
Feelings:

Annoyed

Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service
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Annoyed

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Let down

Anxious

Furious

Disgusted

Unsatisfied

Displeased

Unhappy

Offended

Scared

Surprised

Put out

Confused

Uneasy

14% Quality of product
Feelings:

Annoyed

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Disappointed

Unsatisfied

Anxious

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Furious

Disgusted

Sad

Miffed

Put out

Displeased

Saddened

12% Financial Loss
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Frustrated

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Annoyed

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Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

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Uneasy

8% Communication
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Disappointed

Annoyed

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Furious

Anxious

Offended

Disgusted

Unhappy

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Unsatisfied

7% Inconvenienced
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Furious

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Sad

Disgusted

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Unsatisfied

Displeased

Uneasy

7% Delivery
Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

Disappointed

Offended

Disgusted

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6% Returns
Feelings:

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Annoyed

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Unsatisfied

Miffed

Surprised

4% Delay
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3% Fraud
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3% Rudeness
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Furious

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Unsatisfied

Disappointed

3% Service
Feelings:

Pleased

Special

Grateful

Satisfied

Happy

Inspired

Overjoyed

2% Injury
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Disappointed

Annoyed

Frustrated

Disgusted

Put out

Unsatisfied

Saddened

2% Communication
Feelings:

Satisfied

Happy

Pleased

Overjoyed

Grateful

Special

1% Other
Feelings:

Furious

Disgusted

Surprised

1% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

1% Expectations Exceeded
Feelings:

Overjoyed

Grateful

Special

1% Other
Feelings:

Satisfied

Happy

Pleased

1% Quality of product
Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
  4. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
  3. Dreams
No not so great experiences publicly shared. Be the first.
P

P Harper - Status: Approved

What happened

Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.

The impact it had

I felt safe in a store for the first time since lockdown

V

V B - Status: Approved

What happened

Needed help from staff and they were available and helpful

The impact it had

Not a lot just as expexted really