Dunelm Group

Recent great
experiences :)

  • P Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.

Recent not so great
experiences :(

No not so great experiences publicly shared. Be the first.

Dunelm Group Customers

Most talked about by Dunelm Group customers

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Low

How this makes Dunelm Group customers feel

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Low
100% Service
Feelings:

Pleased

Homeware Customers

Most talked about by Homeware customers

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Low

How this makes Homeware customers feel

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Low
26% Customer Service
Feelings:

Frustrated

Anxious

Annoyed

Furious

Disappointed

Let down

Disgusted

Offended

Put out

Surprised

Displeased

Scared

12% Quality of product
Feelings:

Annoyed

Anxious

Frustrated

Disappointed

Furious

Let down

Disgusted

Sad

Put out

Miffed

Displeased

11% Financial Loss
Feelings:

Frustrated

Furious

Let down

Disappointed

Disgusted

Annoyed

Anxious

Miffed

Displeased

9% Communication
Feelings:

Frustrated

Disappointed

Furious

Anxious

Let down

Annoyed

Offended

Disgusted

9% Delivery
Feelings:

Frustrated

Disappointed

Let down

Furious

Anxious

Annoyed

Scared

Offended

Disgusted

Saddened

7% Inconvenienced
Feelings:

Frustrated

Annoyed

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Furious

Disappointed

Anxious

Sad

Disgusted

Saddened

6% Returns
Feelings:

Annoyed

Disgusted

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Anxious

Furious

Let down

Disappointed

Surprised

Miffed

4% Delay
Feelings:

Frustrated

Scared

Let down

Sad

Annoyed

Anxious

Disappointed

4% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Saddened

Disappointed

Anxious

4% Rudeness
Feelings:

Let down

Furious

Disgusted

Frustrated

Disappointed

Anxious

2% Other
Feelings:

Furious

Disgusted

Surprised

2% Injury
Feelings:

Disappointed

Annoyed

Frustrated

Put out

Disgusted

2% Embarrassment
Feelings:

Furious

Let down

Frustrated

Disgusted

2% Service
Feelings:

Special

Grateful

Inspired

Pleased

Most positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dreams
  3. Sodastream

Least positive experiences about Homeware companies

High
Low
  1. Argos
  2. Dunelm Group
No not so great experiences publicly shared. Be the first.
P

P Harper - Status: Approved

What happened

Dunelm is the first store I have visited during covid that wipes down surfaces between customers. Well done Dunelm Airport retail park Coventry.

The impact it had

I felt safe in a store for the first time since lockdown