A customer experience about SCS FURNITURE by J RICHARD JONES

Kindly shared by J. RICHARD JONES

Click to share your customer experience!

What happened

bought a 3 piece leather settee after 15 months leather started to peel away from arm and cushion reported it to scs and they sent an assessor out who examined it and said they would repair the damage 2 weeks later they sent a supervisor out who said it was nothing to do with scs and I should claim on my insurance the insurance assessor came out told me that it was not accidental and after carrying a rub test on the leather told me the colour was coming away ive sent them copies of the insurance letter asked for the 2 reports by their inspectors have not had a reply to any of my emails they did send me quote for £750.00 to carry out repairs unfortunately the settee only cost £450. Their customer after care is abysmal they do not reply to any communication hoping that I will give up

What I wish had happened

THE SETTEE SHOULD BE REPLACED OR MY MONEY RETURNED

Where this happened

On the Internet

SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

High

Low

How this makes SCS FURNITURE customers feel

High

Low

23% Customer Service

Feelings:

Furious

Frustrated

Disappointed

Let down

Disgusted

23% Quality of product

Feelings:

Disgusted

Frustrated

Furious

Annoyed

Let down

Disappointed

8% Financial Loss

Feelings:

Frustrated

Furious

Disappointed

8% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

8% Inconvenienced

Feelings:

Disappointed

Frustrated

Disgusted

8% Fraud

Feelings:

Let down

Disgusted

Annoyed

8% Rudeness

Feelings:

Let down

Disgusted

Annoyed

8% Delivery

Feelings:

Let down

Disappointed

Furious

8% Communication

Feelings:

Furious

Disappointed

Let down

Home Customers

Most talked about by Home customers

High

Low

How this makes Home customers feel

High

Low

20% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product

Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery

Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss

Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

4% Expectations Exceeded

Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness

Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud

Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service

Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication

Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product

Feelings:

Delighted

Pleased

Satisfied

3% Other

Feelings:

Frustrated

Annoyed

Let down

1% Quality

Feelings:

Delighted

Grateful

Special

1% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery

Feelings:

Satisfied

Pleased

Delighted

1% Delay

Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination

Feelings:

Disgusted

Most positive experiences about Home companies

High

Low

Least positive experiences about Home companies

High

Low

View the industry page