A complaint about SCS FURNITURE

Status: Approved

#FinancialLoss #CustomerService  Furious Frustrated Disappointed 

Kindly shared by J. RICHARD JONES

What happened

bought a 3 piece leather settee after 15 months leather started to peel away from arm and cushion reported it to scs and they sent an assessor out who examined it and said they would repair the damage 2 weeks later they sent a supervisor out who said it was nothing to do with scs and I should claim on my insurance the insurance assessor came out told me that it was not accidental and after carrying a rub test on the leather told me the colour was coming away ive sent them copies of the insurance letter asked for the 2 reports by their inspectors have not had a reply to any of my emails they did send me quote for £750.00 to carry out repairs unfortunately the settee only cost £450. Their customer after care is abysmal they do not reply to any communication hoping that I will give up

What I wish had happened

THE SETTEE SHOULD BE REPLACED OR MY MONEY RETURNED

Where this happened

On the Internet

SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

High
Low

How this makes SCS FURNITURE customers feel

High
Low
20% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

20% Customer Service
Feelings:

Furious

Frustrated

Disappointed

20% Quality of product
Feelings:

Disgusted

Frustrated

Disappointed

20% Embarrassment
Feelings:

Frustrated

Disappointed

Disgusted

20% Inconvenienced
Feelings:

Disgusted

Frustrated

Disappointed

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
14% Expectations Exceeded
Feelings:

Delighted

Special

Satisfied

Pleased

Grateful

14% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disappointed

14% Quality of product
Feelings:

Disgusted

Frustrated

Disappointed

Annoyed

14% Inconvenienced
Feelings:

Disgusted

Frustrated

Disappointed

Annoyed

7% Delivery
Feelings:

Delighted

Satisfied

Pleased

7% Quality of product
Feelings:

Delighted

Satisfied

Pleased

7% Quality
Feelings:

Delighted

Grateful

Special

7% Service
Feelings:

Delighted

Grateful

Special

7% Customer Service
Feelings:

Furious

Frustrated

Disappointed

7% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. Sun-dial Blinds

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater