A customer experience about Virgin Media

Status: Approved

#CustomerService #Discrimination #FinancialLoss  Annoyed Disappointed Disgusted 

Kindly shared by J. Murray

What happened

I have been with virgin for approximately 20 yrs and they are charging me £43 per month for 200gb broadband and it was only £33 for new customers. Such a difference is unacceptable

What I wish had happened

A long serving loyal customer should not be discriminated against compared to a new customer. We should be treated equally and receive the same deals

Where this happened

On the phone

Virgin Media Customers

Most talked about by Virgin Media customers

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How this makes Virgin Media customers feel

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Low
29% Customer Service
Feelings:

Disgusted

Frustrated

Annoyed

Let down

Disappointed

Furious

Unsatisfied

24% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Miffed

Annoyed

Unsatisfied

Disgusted

18% Communication
Feelings:

Furious

Let down

Disgusted

Disappointed

Frustrated

12% Financial Loss
Feelings:

Furious

Frustrated

Miffed

Annoyed

Disappointed

Disgusted

6% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

6% Embarrassment
Feelings:

Disappointed

Disgusted

6% Delay
Feelings:

Unsatisfied

Annoyed

Frustrated

Telecom Customers

Most talked about by Telecom customers

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How this makes Telecom customers feel

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Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Disappointed

Unsatisfied

Offended

Anxious

Displeased

Unhappy

19% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unsatisfied

Unhappy

Miffed

Disappointed

14% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Offended

Anxious

Unsatisfied

Displeased

11% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Anxious

Let down

Miffed

Unhappy

6% Quality of product
Feelings:

Annoyed

Frustrated

Unsatisfied

Displeased

Offended

Disappointed

Let down

5% Delay
Feelings:

Frustrated

Annoyed

Unsatisfied

Let down

Disappointed

Furious

Disgusted

5% Fraud
Feelings:

Frustrated

Furious

Annoyed

Unhappy

Offended

3% Other
Feelings:

Let down

Frustrated

Annoyed

3% Returns
Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness
Feelings:

Frustrated

Furious

Disgusted

Annoyed

Unhappy

2% Discrimination
Feelings:

Disgusted

Annoyed

Disappointed

2% Embarrassment
Feelings:

Disappointed

Disgusted

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