A customer experience about Virgin Media

Status: Approved

#CustomerService #Discrimination #FinancialLoss  Annoyed Disappointed Disgusted 

Kindly shared by J. Murray

What happened

I have been with virgin for approximately 20 yrs and they are charging me £43 per month for 200gb broadband and it was only £33 for new customers. Such a difference is unacceptable

What I wish had happened

A long serving loyal customer should not be discriminated against compared to a new customer. We should be treated equally and receive the same deals

Where this happened

On the phone

Virgin Media Customers

Most talked about by Virgin Media customers

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Low

How this makes Virgin Media customers feel

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Low
29% Customer Service
Feelings:

Disgusted

Let down

Disappointed

Furious

Frustrated

Annoyed

21% Communication
Feelings:

Furious

Let down

Disgusted

Disappointed

Frustrated

21% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Miffed

Disgusted

14% Financial Loss
Feelings:

Furious

Frustrated

Miffed

Annoyed

Disappointed

Disgusted

7% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

7% Embarrassment
Feelings:

Disappointed

Disgusted

Telecom Customers

Most talked about by Telecom customers

High
Low

How this makes Telecom customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Offended

Anxious

19% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Miffed

Disappointed

16% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Offended

Anxious

Disappointed

14% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Miffed

Anxious

Disgusted

Let down

5% Fraud
Feelings:

Furious

Frustrated

Annoyed

Offended

5% Quality of product
Feelings:

Annoyed

Frustrated

Offended

Disappointed

Let down

2% Other
Feelings:

Let down

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Delay
Feelings:

Furious

Frustrated

Disgusted

2% Returns
Feelings:

Annoyed

Disappointed

Let down

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disgusted

Disappointed

Most positive experiences about Telecom companies

High
Low
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Least positive experiences about Telecom companies

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