A customer experience about Virgin Media by J Murray

Kindly shared by J. Murray

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What happened

I have been with virgin for approximately 20 yrs and they are charging me £43 per month for 200gb broadband and it was only £33 for new customers. Such a difference is unacceptable

What I wish had happened

A long serving loyal customer should not be discriminated against compared to a new customer. We should be treated equally and receive the same deals

Where this happened

On the phone

Virgin Media Customers

Most talked about by Virgin Media customers

High

Low

How this makes Virgin Media customers feel

High

Low

29% Customer Service

Feelings:

Disgusted

Disappointed

Furious

Frustrated

Let down

Annoyed

Unsatisfied

24% Inconvenienced

Feelings:

Furious

Frustrated

Let down

Annoyed

Unsatisfied

Miffed

Disgusted

18% Communication

Feelings:

Furious

Disgusted

Let down

Disappointed

Frustrated

12% Financial Loss

Feelings:

Annoyed

Disappointed

Disgusted

Miffed

Frustrated

Furious

6% Discrimination

Feelings:

Annoyed

Disappointed

Disgusted

6% Embarrassment

Feelings:

Disappointed

Disgusted

6% Delay

Feelings:

Unsatisfied

Frustrated

Annoyed

Telecom Customers

Most talked about by Telecom customers

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Low

How this makes Telecom customers feel

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Low

28% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced

Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication

Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product

Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay

Feelings:

Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud

Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other

Feelings:

Let down

Frustrated

Annoyed

3% Returns

Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness

Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination

Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment

Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

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