A customer experience about Virgin Media by J Murray

Kindly shared by J. Murray

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What happened

I have been with virgin for approximately 20 yrs and they are charging me £43 per month for 200gb broadband and it was only £33 for new customers. Such a difference is unacceptable

What I wish had happened

A long serving loyal customer should not be discriminated against compared to a new customer. We should be treated equally and receive the same deals

Where this happened

On the phone

Virgin Media Customers

Most talked about by Virgin Media customers

High

Low

How this makes Virgin Media customers feel

High

Low

29% Customer Service

Feelings:

Disgusted

Frustrated

Annoyed

Let down

Disappointed

Furious

Unsatisfied

24% Inconvenienced

Feelings:

Furious

Frustrated

Let down

Miffed

Annoyed

Unsatisfied

Disgusted

18% Communication

Feelings:

Furious

Let down

Disgusted

Disappointed

Frustrated

12% Financial Loss

Feelings:

Furious

Frustrated

Miffed

Annoyed

Disappointed

Disgusted

6% Discrimination

Feelings:

Annoyed

Disappointed

Disgusted

6% Embarrassment

Feelings:

Disappointed

Disgusted

6% Delay

Feelings:

Unsatisfied

Annoyed

Frustrated

Telecom Customers

Most talked about by Telecom customers

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Low

How this makes Telecom customers feel

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Low

28% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Disappointed

Unsatisfied

Offended

Anxious

Displeased

Unhappy

19% Inconvenienced

Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unsatisfied

Unhappy

Miffed

Disappointed

14% Communication

Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Offended

Anxious

Unsatisfied

Displeased

11% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Anxious

Let down

Miffed

Unhappy

6% Quality of product

Feelings:

Annoyed

Frustrated

Unsatisfied

Displeased

Offended

Disappointed

Let down

5% Delay

Feelings:

Frustrated

Annoyed

Unsatisfied

Let down

Disappointed

Furious

Disgusted

5% Fraud

Feelings:

Frustrated

Furious

Annoyed

Unhappy

Offended

3% Other

Feelings:

Let down

Frustrated

Annoyed

3% Returns

Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness

Feelings:

Frustrated

Furious

Disgusted

Annoyed

Unhappy

2% Discrimination

Feelings:

Disgusted

Annoyed

Disappointed

2% Embarrassment

Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

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