A customer experience about Carpetright by P Eve

Kindly shared by P. Eve

Click to share your customer experience!

What happened

Absolutely shocking service from Carpetright - I find it incredible that businesses like this one are still afloat in this day and age. They took my money in mid-December and have yet have to complete a very shoddy job - After endless attempts to get this resolved they finally offered £200 quid off which is less than 5% of the total.. #customerservicefail

What I wish had happened

Instant resolution and larger compensation

Where this happened

In Person - Staples Corner branch

Carpetright Customers

Most talked about by Carpetright customers

High

Low

How this makes Carpetright customers feel

High

Low

33% Customer Service

Feelings:

Annoyed

Frustrated

Disappointed

33% Quality of product

Feelings:

Annoyed

Frustrated

Disappointed

33% Delay

Feelings:

Annoyed

Frustrated

Disappointed

Home Customers

Most talked about by Home customers

High

Low

How this makes Home customers feel

High

Low

20% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product

Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery

Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss

Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

4% Expectations Exceeded

Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness

Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud

Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service

Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication

Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product

Feelings:

Delighted

Pleased

Satisfied

3% Other

Feelings:

Frustrated

Annoyed

Let down

1% Quality

Feelings:

Delighted

Grateful

Special

1% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery

Feelings:

Satisfied

Pleased

Delighted

1% Delay

Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination

Feelings:

Disgusted

Most positive experiences about Home companies

High

Low

Least positive experiences about Home companies

High

Low

View the industry page