A customer experience about Just Eat

Status: Approved

#FinancialLoss #Rudeness #Qualityofproduct  Annoyed Furious Disgusted 

Kindly shared by Anonymous

What happened

I ordered a take away from a chinese in liverpool during my birthday weekend. The food was undercooked to the point of almost being raw, and over salted. Complained to the restaurant initially who were rude and hung up multiple times, took this to just eat as this is who it had been ordered through, and they were no help and did nlt rakr it seriously, despite being sent pictures of the food (which was the following morning) sho2ing it being uncooked and non of it eaten. There were 8 of us and the order came to almost £90 which was which so frustrating that just eat did not rakr this any further

What I wish had happened

For the takeaway to have apologised and either sent fresh food or offered a refund. For just eat to have contacted the takeaway at least to resolve or offered a refund. I emailed just eat three times after to chase this up abd they ignored every email

Where this happened

On the phone

Just Eat Customers

Most talked about by Just Eat customers

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Low

How this makes Just Eat customers feel

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Low
28% Financial Loss
Feelings:

Frustrated

Furious

Annoyed

Disgusted

Unhappy

Insecure

Anti Climax

Disappointed

28% Delivery
Feelings:

Frustrated

Furious

Annoyed

Anti Climax

Insecure

Unhappy

Disappointed

Miffed

Disgusted

11% Quality of product
Feelings:

Disgusted

Furious

Miffed

Annoyed

11% Fraud
Feelings:

Frustrated

Anti Climax

Annoyed

Furious

Disappointed

11% Customer Service
Feelings:

Insecure

Frustrated

Unhappy

Disgusted

Miffed

Furious

6% Rudeness
Feelings:

Annoyed

Furious

Disgusted

6% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Restaurants Customers

Most talked about by Restaurants customers

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Low

How this makes Restaurants customers feel

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Low
18% Customer Service
Feelings:

Frustrated

Annoyed

Disappointed

Furious

Displeased

Disgusted

Unhappy

Anxious

Unsatisfied

Anti Climax

Miffed

Insecure

Offended

Put out

Let down

Sad

18% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Unhappy

Disgusted

Displeased

Anti Climax

Insecure

Disheartened

Put out

Unsatisfied

15% Quality of product
Feelings:

Disappointed

Annoyed

Unsatisfied

Frustrated

Furious

Displeased

Disgusted

Anti Climax

Miffed

Disheartened

Unhappy

Anxious

Scared

Let down

11% Fraud
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Unsatisfied

Anti Climax

Disgusted

Put out

Unhappy

Displeased

8% Delivery
Feelings:

Frustrated

Furious

Annoyed

Disappointed

Anti Climax

Miffed

Disgusted

Unhappy

Insecure

Disheartened

7% Rudeness
Feelings:

Furious

Disgusted

Annoyed

Frustrated

Offended

Anxious

7% Inconvenienced
Feelings:

Annoyed

Frustrated

Disappointed

Unsatisfied

Furious

Sad

Anxious

Scared

Let down

Displeased

4% Embarrassment
Feelings:

Furious

Disgusted

Offended

Anxious

Frustrated

Annoyed

3% Communication
Feelings:

Disappointed

Anti Climax

Furious

Frustrated

Displeased

Annoyed

3% Delay
Feelings:

Frustrated

Disappointed

Unsatisfied

Annoyed

Sad

1% Delivery
Feelings:

Happy

Delighted

Satisfied

1% Communication
Feelings:

Happy

Delighted

Satisfied

1% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

1% Other
Feelings:

Anxious

Scared

Let down

1% Returns
Feelings:

Displeased

Unhappy

Frustrated

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