A customer experience about Homebase by Anonymous

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What happened

I queued at your Londonderry store for an hour and was advised by your information posters that cards were the preferred payment method. On reaching the till I was told that I could not pay cash. When I pointed out the signage they said it should have been changed. However changing the signage is your responsibility and I only abided by the advice you provided. Your colleague then got a little stroppy and when I pointed out that the floor stand beside him provided the same information he said “ well it’s cash only”. I would hate to think that a national retailer such as Homebase Would provide inaccurate information to the public and then treat the customer as if they did something wrong. Also the customer service provided by your employee was less than reasonable

What I wish had happened

That you had acted in accordance with the info you provided. If the sign had said card only I would not have joined the queue

Where this happened

In Person

Homebase Customers

Most talked about by Homebase customers

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Low

How this makes Homebase customers feel

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Low

33% Customer Service

Feelings:

Furious

33% Rudeness

Feelings:

Furious

33% Communication

Feelings:

Furious

Home Customers

Most talked about by Home customers

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Low

How this makes Home customers feel

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Low

20% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product

Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery

Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss

Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

4% Expectations Exceeded

Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness

Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud

Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service

Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication

Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product

Feelings:

Delighted

Pleased

Satisfied

3% Other

Feelings:

Frustrated

Annoyed

Let down

1% Quality

Feelings:

Delighted

Grateful

Special

1% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery

Feelings:

Satisfied

Pleased

Delighted

1% Delay

Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination

Feelings:

Disgusted

Most positive experiences about Home companies

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Least positive experiences about Home companies

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