A customer experience about Three

Status: Approved

#Other  Let down 

Kindly shared by Anonymous

What happened

Last bill was charge in may £ 147.47 monthley bill is £ 22

What I wish had happened

May bill was £ 147.47

Where this happened

On the phone

Three Customers

Most talked about by Three customers

High
Low

How this makes Three customers feel

High
Low
30% Customer Service
Feelings:

Furious

Annoyed

Frustrated

Disgusted

Anxious

20% Financial Loss
Feelings:

Furious

Annoyed

Frustrated

Anxious

10% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

10% Communication
Feelings:

Furious

Annoyed

Anxious

10% Other
Feelings:

Let down

10% Rudeness
Feelings:

Disgusted

Frustrated

Furious

10% Delay
Feelings:

Furious

Frustrated

Disgusted

Telecom Customers

Most talked about by Telecom customers

High
Low

How this makes Telecom customers feel

High
Low
28% Customer Service
Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product
Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay
Feelings:

Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud
Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other
Feelings:

Let down

Frustrated

Annoyed

3% Returns
Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness
Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

High
Low
  1. Virgin Media
  2. Sky
  3. Three
  4. British Telecom

Least positive experiences about Telecom companies

High
Low
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