A customer experience about Villa Plus by Anonymous

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What happened

Booked a villa only with villa plus to Menorca on 6th June had no contact from them even when I emailed them.Then finally got an email on the evening of 5th June. The email said the villa was available but due to uk restrictions I would be unlike to be able to go, but because the villa was available I wouldn’t be due a refund. Even though the only way I would be able to access the villa is if I lived on the island of menorca due Spanish restrictions.

What I wish had happened

I would have liked them to have been honest and kept in touch so I knew what was going. I would have liked them to have offered refund as the villa clear wasn’t available to me due to both uk and Spanish restrictions

Where this happened

Other - Through emails and there website

Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss

Feelings:

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24% Customer Service

Feelings:

Furious

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Disgusted

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21% Communication

Feelings:

Furious

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9% Fraud

Feelings:

Furious

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Anxious

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Sad

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3% Rudeness

Feelings:

Furious

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3% Other

Feelings:

Furious

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Anxious

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2% Quality of product

Feelings:

Frustrated

Let down

Furious

Disappointed

Annoyed

Disgusted

2% Delivery

Feelings:

Furious

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1% Inconvenienced

Feelings:

Furious

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Disappointed

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1% Discrimination

Feelings:

Furious

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Miffed

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1% Returns

Feelings:

Furious

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1% Delay

Feelings:

Disappointed

Furious

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0% Embarrassment

Feelings:

Anxious

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0% Injury

Feelings:

Let down

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Furious

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss

Feelings:

Furious

Frustrated

Let down

Disgusted

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Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service

Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness

Feelings:

Furious

Frustrated

Annoyed

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Sad

Offended

Anxious

2% Other

Feelings:

Furious

Disgusted

Frustrated

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Annoyed

Anxious

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Sad

2% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product

Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination

Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns

Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay

Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

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