Villa Plus

Recent Complaints :(

  • We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holida...
  • We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered ...
  • We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' up...

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Leisure Customers

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33% Financial Loss
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25% Customer Service
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9% Fraud
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3% Rudeness
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  1. Villa Plus
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J Kemp - Status: Approved

What happened

We paid a deposit to the company for a villa only holiday for July 20. When the full balance was requested 3 weeks ago we were told that we may not be covered under package holiday rules if the holiday did not go ahead! We opted not to pay the balance due to the risk of losing approx £4500. We aske...

What I wish had happened

For the holiday to be rescheduled for the following year at no extra cost. Would have been a huge relief in a very anxious time. Would have given us something to look forward to and would have given us huge confidence and a sense of satisfaction and trust with VP looking after our interests. The opp...

R Harman - Status: Approved

What happened

We booked two villas through Villa Plus. Before we paid the balance we telephoned them to enquire what would happen if the Covid 19 caused disruption and they stated that the monies would be covered as they are ATOL protected & ABTA members. We were unable to travel due to restrictions imposed in ...

What I wish had happened

I would have liked to have been able to discuss this with a Villa Plus representative. A refund should have been actioned immediately.

E Lee - Status: Approved

What happened

We booked a villa only holiday in portugal with them in February and paid in full. Then lock down happened, we were due to fly to Portugal on May 28th but Ryanair cancelled our flights. Villa plus' updates on facebook basically said not to contact them, that refunds were happening and not to worry. ...

What I wish had happened

We wish we had just been offered a refund for a service that due to FCO guidelines, no unnecessary travel, we could not access. We have holidayed with villa plus before but now we feel let down, I do not wish to holiday with them again so do not want to accept their voucher, which can only be used a...

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