On The Beach

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Recent Complaints :(

  • My hotel was closed OTB chose another hotel on our behalf days before we were due to travel. I looked at the reviews and complained to OTB that the hotel isn't acceptable as the reviews regarding the ...
  • We booked in July 2019 to travel to Cala Millor in July 2020, upon paying the final balance and within 5 hours we were notified our hotel wasn't available and offered us another resort. We didn't want...

On The Beach Customers

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33% Financial Loss
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17% Customer Service
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17% Communication
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17% Inconvenienced
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17% Quality of product
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Leisure Customers

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32% Financial Loss
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25% Customer Service
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21% Communication
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8% Fraud
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3% Rudeness
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3% Other
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2% Quality of product
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2% Delivery
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1% Inconvenienced
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1% Discrimination
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1% Returns
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0% Injury
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0% Embarrassment
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  1. Villa Plus
  2. Loveholidays
  3. Travel Republic
  4. On The Beach

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K Pickersgill - Status: Approved

What happened

My hotel was closed OTB chose another hotel on our behalf days before we were due to travel. I looked at the reviews and complained to OTB that the hotel isn't acceptable as the reviews regarding the food were dreadful. We had paid for all-inclusive as one of our party is autistic and has issues eat...

What I wish had happened

I would have liked OTB to have moved us to a hotel of a true like for like at no extra cost. A hotel that offered a buffet all-inclusive. This would have solved all issues. I would have also agreed to be moved to self-catering but they would not reimburse me to make this financially viable.

G Turnbull - Status: Approved

What happened

We booked in July 2019 to travel to Cala Millor in July 2020, upon paying the final balance and within 5 hours we were notified our hotel wasn't available and offered us another resort. We didn't want this so our holiday was cancelled. After a fight we got refund for accom etc but not flights. We ha...

What I wish had happened

To recognise a full refund as OTB were unable to offer us the holiday and resort booked.

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