On The Beach

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Recent not so great
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  • My hotel was closed OTB chose another hotel on our behalf days before we were due to travel. I looked at the reviews and complained to OTB that the hotel isn't acceptable as the reviews regarding the ...
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  • We booked in July 2019 to travel to Cala Millor in July 2020, upon paying the final balance and within 5 hours we were notified our hotel wasn't available and offered us another resort. We didn't want...
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  • I booked a holiday to Spain, as a package, when the company was registered with ABTA. They told me verbally and their T&Cs say that any FCO guidance to not travel would mean I would get a refund. They...
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On The Beach Customers

Most talked about by On The Beach customers

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How this makes On The Beach customers feel

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36% Financial Loss
Feelings:

Furious

Disgusted

Let down

Annoyed

Frustrated

Disappointed

27% Customer Service
Feelings:

Furious

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Disgusted

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Disappointed

9% Inconvenienced
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Disgusted

Furious

Let down

9% Quality of product
Feelings:

Disgusted

Furious

Let down

9% Communication
Feelings:

Furious

Annoyed

Let down

9% Other
Feelings:

Furious

Annoyed

Disgusted

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

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Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

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Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

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Disappointed

Annoyed

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Offended

Sad

4% Rudeness
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Furious

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Sad

Offended

Anxious

2% Other
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Furious

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Annoyed

Anxious

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Sad

2% Inconvenienced
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Furious

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Annoyed

Disappointed

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Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

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Annoyed

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Disgusted

1% Discrimination
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Furious

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Anxious

Frustrated

Miffed

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1% Returns
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Furious

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1% Delay
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Furious

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Anxious

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Disgusted

0% Embarrassment
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Anxious

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0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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  1. Villa Plus
  2. Loveholidays
  3. On The Beach
  4. Travel Republic

Least positive experiences about Leisure companies

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K Pickersgill - Status: Approved

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What happened

My hotel was closed OTB chose another hotel on our behalf days before we were due to travel. I looked at the reviews and complained to OTB that the hotel isn't acceptable as the reviews regarding the food were dreadful. We had paid for all-inclusive as one of our party is autistic and has issues eat...

What I wish had happened

I would have liked OTB to have moved us to a hotel of a true like for like at no extra cost. A hotel that offered a buffet all-inclusive. This would have solved all issues. I would have also agreed to be moved to self-catering but they would not reimburse me to make this financially viable.

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G Turnbull - Status: Approved

What happened

We booked in July 2019 to travel to Cala Millor in July 2020, upon paying the final balance and within 5 hours we were notified our hotel wasn't available and offered us another resort. We didn't want this so our holiday was cancelled. After a fight we got refund for accom etc but not flights. We ha...

What I wish had happened

To recognise a full refund as OTB were unable to offer us the holiday and resort booked.

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L bromley - Status: Approved

What happened

I booked a holiday to Spain, as a package, when the company was registered with ABTA. They told me verbally and their T&Cs say that any FCO guidance to not travel would mean I would get a refund. They are refusing to refund flights because Ryanair won’t refund them. Their terms don’t say that. O...

What I wish had happened

On the Beach responded to the FCO guidance not to travel by refunding our holiday, in line with their T&Cs

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