Loveholidays

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Recent Complaints :(

  • My holidays was cancelled on 17 March due to COVID 19. I was due to travel on 7th April. I accepted the credit note from lh burr it’s turn out that notes cover only hotel cost and flight will be ref...
  • S I booked a hotel in fuengirola for Christmas- and then booked their transport but made a mistake of the date and collection- so within a minute I contacted them and heard nothing despite sending 30 od...
  • L Trying to change the date of my holiday booked for this October to October 2021. Tried email, live chat, facebook dm, filling in the online form and today a phonecall, only for the lady to cut me off ...

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32% Financial Loss
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24% Customer Service
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19% Fraud
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11% Rudeness
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8% Communication
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3% Delay
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33% Financial Loss
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25% Customer Service
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20% Communication
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9% Fraud
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3% Rudeness
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3% Other
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2% Quality of product
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1% Delivery
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1% Inconvenienced
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M Shonibare - Status: Approved

What happened

My holidays was cancelled on 17 March due to COVID 19. I was due to travel on 7th April. I accepted the credit note from lh burr it’s turn out that notes cover only hotel cost and flight will be refunded by cash. I suppose to fly with Tui. I spoke with tui in April and requested a refund. I been t...

What I wish had happened

I just want my money back. I’m single mum and I saved long for this holidays

S

s bowen - Status: Approved

What happened

I booked a hotel in fuengirola for Christmas- and then booked their transport but made a mistake of the date and collection- so within a minute I contacted them and heard nothing despite sending 30 odd messages until today- 5 weeks later!- they more or less said tough- they wont change the dates and...

What I wish had happened

I wanted them to change the date for collection immediately- cant be to difficult as its months away-and if they wouldn't have done it then I would have cancelled then. They should not be advertising a taxi service - and I wanted more info on the hotel as we have a baby coming along- but no replies ...

L

L Thomson - Status: Approved

What happened

Trying to change the date of my holiday booked for this October to October 2021. Tried email, live chat, facebook dm, filling in the online form and today a phonecall, only for the lady to cut me off during the call.

What I wish had happened

To be a bit more helpful and for them to relise that under the present circumstances, people are a bit concerned about travelling. Im only wanting to change the date, not cancel.

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