A customer experience about Villa Plus by E Hunter

Kindly shared by E. Hunter

Click to share your customer experience!

What happened

We had a villa booked for Spain with villa plus starting 30 th may ( villa only ) Villa plus continually changed their policies on their home page from stating all holidays would be refunded to then only those with villa and flights They are not answering phone calls or emails And the complaints on trust pilot support this as too the new villa only face book page group now with over 350 members . Villa plus has broken their terms and conditions as my holiday date came and went and no access codes, instructions for villa , details for keys, directions and no passport details asked as all theses things are in the terms and conditions. I received an email days after our holiday should have taken place where they stated that our villa area travel restrictions had changed and they were sorry we could not access our villa ,,,,,,,,,, this is just a lie as Spain is only allowing essential travel and only if you are a resident ?! This is their reason not to refund ? They are refunding others in Spain with villa and flights but as I asked them why refund those holidays if you are stating to me that Spain was accessible?!?! They are asking me to cancel my holiday in order to claim from my insurance however that invalidates my insurance , I do not want a voucher as I request money back on debit card I have copies of the email and screen shots of the gov page for non travel to Spain . I don’t believe they are paying the villa owners as by law in Spain villa owners will be prosecuted for making villas available . The transport secretary has stated we are due a refund , please help Regards Chris and Elaine Hunter

What I wish had happened

Villa plus kept their terms and conditions Answers calls or emails , refunded money as by law

Where this happened

On the Internet

Villa Plus Customers

Most talked about by Villa Plus customers

High

Low

How this makes Villa Plus customers feel

High

Low

33% Financial Loss

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

Miffed

Surprised

Offended

24% Customer Service

Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Anxious

Annoyed

Sad

21% Communication

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

9% Fraud

Feelings:

Furious

Frustrated

Disgusted

Let down

Annoyed

Anxious

Disappointed

Sad

Offended

3% Rudeness

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Sad

Annoyed

Offended

3% Other

Feelings:

Furious

Disgusted

Frustrated

Let down

Anxious

Sad

Annoyed

Disappointed

2% Quality of product

Feelings:

Frustrated

Let down

Furious

Disappointed

Annoyed

Disgusted

2% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Inconvenienced

Feelings:

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Annoyed

Miffed

1% Discrimination

Feelings:

Furious

Anxious

Annoyed

Frustrated

Let down

Miffed

Disappointed

1% Returns

Feelings:

Furious

Disappointed

Disgusted

Frustrated

Let down

1% Delay

Feelings:

Disappointed

Furious

Anxious

Frustrated

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

Leisure Customers

Most talked about by Leisure customers

High

Low

How this makes Leisure customers feel

High

Low

33% Financial Loss

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service

Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other

Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product

Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination

Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns

Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay

Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

High

Low

Least positive experiences about Leisure companies

High

Low

No great experiences publicly shared. Be the first.

View the industry page