A customer experience about Villa Plus

Status: Approved

#FinancialLoss  Furious 

Kindly shared by B. Daniels

What happened

refusing refund for villa rental in covid 19 pandemic. advising NOT to contact them as they were cancelling and making refund, then to change policy saying villa only clients would be contacted. Never contacted, and now there are refusing to refund as they say the villa was made available. However villa addresses/key collection details never supplied as advised would be 14 days prior, therefore even if it had been possible to travel (against fco advice, and across closed boarders) then we could never have found the properties without the information being supplied. Villa plus have been impossible to contact at any time, and have not advised anything other than the statement DO NOT CONTACT US, we are paying cash refunds within 14 days of scheduled departure dates. All emails sent have been ignored

What I wish had happened

I would have liked that they kept to their word, and paid refunds, not making money from the Covid 19 situation. Therefore not causing so much upset and financial loss to customers affected by a pandemic

Where this happened

On the Internet - https://www.villaplus.com/

Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
Feelings:

Furious

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Sad

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24% Customer Service
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Furious

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Sad

21% Communication
Feelings:

Furious

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9% Fraud
Feelings:

Furious

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Annoyed

Anxious

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Sad

Offended

3% Rudeness
Feelings:

Furious

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3% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Anxious

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2% Quality of product
Feelings:

Frustrated

Let down

Furious

Disappointed

Annoyed

Disgusted

2% Delivery
Feelings:

Furious

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Disgusted

1% Inconvenienced
Feelings:

Furious

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1% Discrimination
Feelings:

Furious

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1% Returns
Feelings:

Furious

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1% Delay
Feelings:

Disappointed

Furious

Anxious

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0% Embarrassment
Feelings:

Anxious

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Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

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