A customer experience about Villa Plus by Anonymous

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What happened

Refusing to refund villa only holiday in Tenerife (22nd - 29th May 2020). No contact at all from Villa Plus prior to the dates of booking, even though we had tried to contact by phone and email. Received email on the day we should have returned informing us we were not entitled to refund as it was because we could not reach our villa. Still can't reach anyone in Villa Plus to discuss this.

What I wish had happened

Villa Plus should have refunded in full us as they had been doing for others with villa only bookings in Tenerife. Lockdown has not ended in Tenerife, at the time of our booking it was only in Stage 1 of a 4 Stage easing of restrictions, so I dispute the fact that the villa was available.

Where this happened

On the Internet - www.villaplus.com

Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss

Feelings:

Furious

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24% Customer Service

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Disgusted

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21% Communication

Feelings:

Furious

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9% Fraud

Feelings:

Furious

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Offended

3% Rudeness

Feelings:

Furious

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3% Other

Feelings:

Furious

Disgusted

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Anxious

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2% Quality of product

Feelings:

Frustrated

Let down

Furious

Disappointed

Annoyed

Disgusted

2% Delivery

Feelings:

Furious

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1% Inconvenienced

Feelings:

Furious

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Disappointed

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Disgusted

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1% Discrimination

Feelings:

Furious

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Miffed

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1% Returns

Feelings:

Furious

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1% Delay

Feelings:

Disappointed

Furious

Anxious

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0% Embarrassment

Feelings:

Anxious

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0% Injury

Feelings:

Let down

Frustrated

Furious

Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service

Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other

Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product

Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination

Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns

Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay

Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

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