A customer experience about Villa Plus by K Webster

Kindly shared by K. Webster

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What happened

Had a holiday booked for 23rd May to Menorca. We paid in full as agreed by T&C’s before 28th February. We tried to contact them 3days before travel as they stated not to contact before even though when trying to contact weeks before it was 5 days before travel. 21mins on hold and it always cut out. Finally they send email the day after we were due back to say no refund as it is villa only so contact your travel insurance. A few days ago we got another email saying if as a last resort your insurance won’t help then we will give a voucher. We don’t want a voucher we just simply want our money back. Please help as Villa Plus are a disgrace.

What I wish had happened

It would of been nice to have contact with a human and not an email that dismissed a refund even before we asked for one. They have ignored any contact and aren’t even willing to help.

Where this happened

On the Internet

Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss

Feelings:

Furious

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Let down

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Annoyed

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Sad

Miffed

Surprised

Offended

24% Customer Service

Feelings:

Furious

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Disgusted

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Sad

21% Communication

Feelings:

Furious

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9% Fraud

Feelings:

Furious

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Annoyed

Anxious

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Sad

Offended

3% Rudeness

Feelings:

Furious

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Disappointed

Sad

Annoyed

Offended

3% Other

Feelings:

Furious

Disgusted

Frustrated

Let down

Anxious

Sad

Annoyed

Disappointed

2% Quality of product

Feelings:

Frustrated

Let down

Furious

Disappointed

Annoyed

Disgusted

2% Delivery

Feelings:

Furious

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Annoyed

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Disgusted

1% Inconvenienced

Feelings:

Furious

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Disappointed

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Disgusted

Anxious

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Miffed

1% Discrimination

Feelings:

Furious

Anxious

Annoyed

Frustrated

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Miffed

Disappointed

1% Returns

Feelings:

Furious

Disappointed

Disgusted

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1% Delay

Feelings:

Disappointed

Furious

Anxious

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0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

Leisure Customers

Most talked about by Leisure customers

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Low

How this makes Leisure customers feel

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33% Financial Loss

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service

Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other

Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product

Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination

Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns

Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay

Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

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