A customer experience about Sky by Anonymous

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What happened

In January of this year I contacted sky to asked them about upgrading to the sky Q box I was told that my bill would go from £53 to £63 which I said okay couple of days later I phoned and I cancel the sky Q speaking to the gentleman which is in the customer service he said to me Mrs Hall you do not need to cancel you are a sky platinum member so therefore you can get the sky Q box the channel you’ve got now at £48 I said fantastic I will have that please they came they and installed my sky Q box that came with a few other channels I told them I didn’t want Any additional channels my bill should remain at £48 however in March my bill was £63.42 in April after phoning and complaining it went down to 31.99 but then went back up to £53.20 in April and then April again I pay £58 which still supposed to be £48 again £58.41was taken from my account so I decide to cancel my direct debit because I think it’s out of order. and so many occasion I have spoken to sky and still I cannot get a bill correct I have been with sky and because of loyalty for since 2006 and I’ve always had problems with sky all I’m trying to do is to get to a price and stick with it and so far since I’ve joined the sky Q box all I’ve been having is nothing but a problems.

What I wish had happened

What I would like sky to do is to give me the package I agreed at the price I agreed within that contract my contract is well within my contractional period ,please please keep to what was agreed

Where this happened

On the phone

Sky Customers

Most talked about by Sky customers

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How this makes Sky customers feel

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31% Inconvenienced

Feelings:

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Disgusted

Furious

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Unhappy

23% Customer Service

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Furious

15% Financial Loss

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Furious

15% Fraud

Feelings:

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Furious

8% Communication

Feelings:

Let down

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8% Rudeness

Feelings:

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Frustrated

Annoyed

Telecom Customers

Most talked about by Telecom customers

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Low

How this makes Telecom customers feel

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28% Customer Service

Feelings:

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Furious

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Disappointed

Unsatisfied

Offended

Unhappy

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19% Inconvenienced

Feelings:

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Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication

Feelings:

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Let down

Furious

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Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss

Feelings:

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Furious

Disappointed

Anxious

Miffed

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Let down

Unhappy

6% Quality of product

Feelings:

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Unsatisfied

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Offended

5% Delay

Feelings:

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5% Fraud

Feelings:

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Furious

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3% Other

Feelings:

Let down

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3% Returns

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3% Rudeness

Feelings:

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Furious

Disgusted

2% Discrimination

Feelings:

Annoyed

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2% Embarrassment

Feelings:

Disappointed

Disgusted

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