A customer experience about Villa Plus by Anonymous

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What happened

I booked a villa for myself and my children without flights back in Feb of this year for a two week stay from the 13th June. I received an email from them on Monday basically saying as the villa was available to me and although they knew I wouldn’t be able to get there I as not entitled to a refund. I have called and emailed and sent messages but had nothing back other than an automated response which is not helpful as I need to speak to a person. We are not allowed to travel so how can this villa be available. I feel robbed. Anything you can do will be much appreciated.

What I wish had happened

I would have liked some contact before five days from our departure date rather than a last minute email and I would have liked it to have offered me a full refund or the option to move it to next year. It’s impossible to move forward when they don’t answer anything.

Where this happened

On the Internet

Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss

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24% Customer Service

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21% Communication

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9% Fraud

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3% Rudeness

Feelings:

Furious

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3% Other

Feelings:

Furious

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2% Quality of product

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Furious

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2% Delivery

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Furious

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1% Inconvenienced

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Furious

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1% Discrimination

Feelings:

Furious

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1% Returns

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Furious

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1% Delay

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0% Embarrassment

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0% Injury

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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss

Feelings:

Furious

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Disgusted

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Annoyed

Anxious

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Unsatisfied

Miffed

Surprised

24% Customer Service

Feelings:

Furious

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Anxious

Sad

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Unsatisfied

20% Communication

Feelings:

Furious

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Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud

Feelings:

Furious

Frustrated

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Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness

Feelings:

Furious

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Sad

Offended

Anxious

2% Other

Feelings:

Furious

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Annoyed

Anxious

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Sad

2% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

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Disgusted

Anxious

Miffed

2% Quality of product

Feelings:

Furious

Frustrated

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Annoyed

Disgusted

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1% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination

Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

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1% Returns

Feelings:

Furious

Let down

Disappointed

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1% Delay

Feelings:

Furious

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Anxious

Let down

Disgusted

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

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