A customer experience about Villa Plus

Status: Approved

#CustomerService #Communication #FinancialLoss  Annoyed Furious Disappointed 

Kindly shared by Anonymous

What happened

I have probably been more fortunate than others in that I have only lost my deposit of £875, but I am particularly annoyed as Villa Plus have constantly changed their T&Cs and stance on how they are responding to Covid situation. Originally I asked for a balance extension to the 17th June (my balance was due on the 11th May with travel on the 3rd August) I also said that I would be happy to change to next year and would accept admin charges and any price increase the answer to this was No. After about 3 weeks they started offering balance extensions by this time though they had cancelled my holiday. As stated appreciate this is not as serious as those who have lost the whole amount but does show that Villa Plus keep chopping and changing their approach.

What I wish had happened

I would have liked Villa Plus to have extended my balance payment to the 17th June or until the holiday destination was 'back in business' or alternatively to have allowed me to book for next year

Where this happened

On the Internet

Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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24% Customer Service
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21% Communication
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Furious

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9% Fraud
Feelings:

Furious

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Sad

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3% Rudeness
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Furious

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3% Other
Feelings:

Furious

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Anxious

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2% Quality of product
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Frustrated

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Furious

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2% Delivery
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Furious

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1% Inconvenienced
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Furious

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1% Discrimination
Feelings:

Furious

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1% Returns
Feelings:

Furious

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1% Delay
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Disappointed

Furious

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0% Embarrassment
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0% Injury
Feelings:

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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

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