A customer experience about Villa Plus

Status: Approved

#FinancialLoss #Returns #CustomerService  Furious Frustrated Disgusted 

Kindly shared by L. Fosker

What happened

Booked a villa only holiday with them in Oct 2019. Booked flights with Jet 2. Paid balance in full 17 Feb 2020. UK went into lockdown 23 March. Due to fly to villa 23 May for 2 weeks. Heard nothing from them until 29 May stating that as we were a "villa only" holiday we were not eligible for a refund. Jet 2 have a similar policy but have fully refunded!!! Anyway, received a 2nd email 4 June stating if we dont have insurance they will review it... Still not heard a thing. They state on both emails not to contact them by email or phone. Very frustrating. We have lost £2585. Customer service appalling. Whole company shocking. They state they are ATOL AND ABAT protected. Have reported them to the CMA. There are lots of us Brits in the same situation. They have basically stolen our money. Please help in anyway. Thank you so much. Lindsey Fosker

What I wish had happened

To have been contacted prior to our departure date offering a full refund or at least an alternative date for next year.

Where this happened

On the Internet - https://www.villaplus.com/

Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
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24% Customer Service
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21% Communication
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Furious

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9% Fraud
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Furious

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3% Rudeness
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Furious

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3% Other
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Furious

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2% Quality of product
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Frustrated

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Furious

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2% Delivery
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Furious

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1% Inconvenienced
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Furious

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1% Discrimination
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Furious

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1% Returns
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Furious

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1% Delay
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Furious

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0% Embarrassment
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0% Injury
Feelings:

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Leisure Customers

Most talked about by Leisure customers

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How this makes Leisure customers feel

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33% Financial Loss
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Furious

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Unsatisfied

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24% Customer Service
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Furious

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Sad

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20% Communication
Feelings:

Furious

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Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

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Disappointed

Annoyed

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Offended

Sad

4% Rudeness
Feelings:

Furious

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Sad

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2% Other
Feelings:

Furious

Disgusted

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Annoyed

Anxious

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Sad

2% Inconvenienced
Feelings:

Furious

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Annoyed

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Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

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Disgusted

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1% Delay
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Furious

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0% Embarrassment
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Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

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