A customer experience about Villa Plus

Status: Approved

#FinancialLoss #Communication #Rudeness  Annoyed Frustrated Disgusted 

Kindly shared by L. godbold

What happened

So was due to go on holiday 23/05, tried emailing and ringing and no answer, the only communication I got was from there website updates, which stated villa only booked a would get a refund, then on 21st may they changed there update and basically said we wouldn’t be getting a refund, we had no confirmation emails before are holiday to give directions and key codes and what they might of put in place for our safety, so this to me ment it wasn’t available, which is just wrong, now we all have a generic email to say they will offer vouchers, but I don’t want vouchers, really want my money back, as spoke to the Spanish government and they say only people in there own province could stay at a 2nd home, and a lot of restrictions were still in place, so to me the villa wernt available like they say, could you please help me with this matter, as I no a lot of people are out of pocket, because this company won’t refund us, still can’t get hold of them either

What I wish had happened

I would of liked villa plus to of refunded all there customers, and had way better contact with us, as they told us on there website, to be patient, which I was, but to receive 1 generic email through this whole pandemic is disgusting

Where this happened

On the Internet

Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

Miffed

Surprised

Offended

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Anxious

Annoyed

Sad

21% Communication
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Annoyed

Anxious

Disappointed

Sad

Offended

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Sad

Annoyed

Offended

3% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Anxious

Sad

Annoyed

Disappointed

2% Quality of product
Feelings:

Frustrated

Let down

Furious

Disappointed

Annoyed

Disgusted

2% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Inconvenienced
Feelings:

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Annoyed

Miffed

1% Discrimination
Feelings:

Furious

Anxious

Annoyed

Frustrated

Let down

Miffed

Disappointed

1% Returns
Feelings:

Furious

Disappointed

Disgusted

Frustrated

Let down

1% Delay
Feelings:

Disappointed

Furious

Anxious

Frustrated

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Leisure Customers

Most talked about by Leisure customers

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Low

How this makes Leisure customers feel

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Low
33% Financial Loss
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service
Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication
Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud
Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other
Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced
Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product
Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery
Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination
Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns
Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay
Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment
Feelings:

Anxious

Disappointed

Let down

0% Injury
Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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