A customer experience about Villa Plus by G White

Kindly shared by G. White

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What happened

We are due to travel to Spain in a week but can't get hold of anyone at Villa Plus either by social media, email or phone. I have emailed a request to transfer the booking to a new villa but unless they get back to us soon we won't be able to book flights. I am worried sick and have now seen on twitter that they are only refunding inclusive packages. I feel like I've been mugged! I don't want a voucher - I will never use this company again. They take the consumer's money and offer zero in return.

What I wish had happened

As soon as the FCO advice came out Villa Plus should have followed TUI's example and immediately refunded holidays. They should also have had the courtesy to contact customers

Where this happened

On the Internet - https://www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwinwPS-tfPqAhUDsO0KHSBzAGEYABAAGgJkZw&ohost=www.google.co.uk&cid=CAASEuRo4jt0GW8nfS__2MZqK-7r1Q&sig=AOD64_0j_iP9hwoftCRqVXcPHlO6oRKX7w&q=&ved=2ahUKEwjDoO2-tfPqAhX-QkEAHXB1C54Q0Qx6BAgUEAE&adurl=

Villa Plus Customers

Most talked about by Villa Plus customers

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How this makes Villa Plus customers feel

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33% Financial Loss

Feelings:

Furious

Frustrated

Disgusted

Let down

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Annoyed

Anxious

Sad

Miffed

Surprised

Offended

24% Customer Service

Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Anxious

Annoyed

Sad

21% Communication

Feelings:

Furious

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Disgusted

Let down

Disappointed

Annoyed

Anxious

Sad

9% Fraud

Feelings:

Furious

Frustrated

Disgusted

Let down

Annoyed

Anxious

Disappointed

Sad

Offended

3% Rudeness

Feelings:

Furious

Frustrated

Disgusted

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Disappointed

Sad

Annoyed

Offended

3% Other

Feelings:

Furious

Disgusted

Frustrated

Let down

Anxious

Sad

Annoyed

Disappointed

2% Quality of product

Feelings:

Frustrated

Let down

Furious

Disappointed

Annoyed

Disgusted

2% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Inconvenienced

Feelings:

Furious

Frustrated

Disappointed

Let down

Disgusted

Anxious

Annoyed

Miffed

1% Discrimination

Feelings:

Furious

Anxious

Annoyed

Frustrated

Let down

Miffed

Disappointed

1% Returns

Feelings:

Furious

Disappointed

Disgusted

Frustrated

Let down

1% Delay

Feelings:

Disappointed

Furious

Anxious

Frustrated

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

Leisure Customers

Most talked about by Leisure customers

High

Low

How this makes Leisure customers feel

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Low

33% Financial Loss

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

Unsatisfied

Miffed

Surprised

24% Customer Service

Feelings:

Furious

Frustrated

Let down

Disappointed

Disgusted

Annoyed

Anxious

Sad

Offended

Unsatisfied

20% Communication

Feelings:

Furious

Frustrated

Let down

Disgusted

Disappointed

Annoyed

Anxious

Sad

Offended

9% Fraud

Feelings:

Furious

Frustrated

Disgusted

Let down

Disappointed

Annoyed

Anxious

Offended

Sad

4% Rudeness

Feelings:

Furious

Frustrated

Annoyed

Disgusted

Disappointed

Let down

Sad

Offended

Anxious

2% Other

Feelings:

Furious

Disgusted

Frustrated

Let down

Annoyed

Anxious

Disappointed

Sad

2% Inconvenienced

Feelings:

Furious

Frustrated

Annoyed

Disappointed

Let down

Disgusted

Anxious

Miffed

2% Quality of product

Feelings:

Furious

Frustrated

Let down

Annoyed

Disgusted

Disappointed

1% Delivery

Feelings:

Furious

Frustrated

Annoyed

Let down

Disgusted

1% Discrimination

Feelings:

Furious

Annoyed

Anxious

Frustrated

Miffed

Disappointed

Let down

1% Returns

Feelings:

Furious

Let down

Disappointed

Disgusted

Frustrated

1% Delay

Feelings:

Furious

Disappointed

Frustrated

Anxious

Let down

Disgusted

0% Embarrassment

Feelings:

Anxious

Disappointed

Let down

0% Injury

Feelings:

Let down

Frustrated

Furious

Most positive experiences about Leisure companies

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Least positive experiences about Leisure companies

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