A customer experience about Argos by B Shockley

Kindly shared by B. Shockley

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What happened

I recently bought a Bush Cooker which I had delivered to my home. The cooker arrived and had already had electrical cabling attached. It was connected using the cable attached; we turned the cooker on to burn off the residue off as instructed and while this was doing so we lifted the cable to move it away from door and found that the cabling was extremely hot and rubbery almost melting and we immediately slammed off the connection on the wall. I have tried repeatedly to call the company for hours on end and also stayed in repeated cue for hours. Tried messaging through online chat and was not helped. Was left without a way to cook for days and had to borrow further money to purchase cooker elsewhere as I have a disabled son to cook for. I was finally contacted days later by a customer service person who has left the cooker the in my property a further week waiting to be collected and still have not received my refund for this death trap of a cooker.

What I wish had happened

I want my money refunded. I am desperate for my money back as I can't afford to be without my income

Where this happened

On the Internet - https://www.argos-support.co.uk/2745291-bush-besc60w-electric-cooker-white

Argos Customers

Most talked about by Argos customers

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28% Customer Service

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15% Quality of product

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13% Financial Loss

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8% Inconvenienced

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7% Communication

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7% Returns

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6% Delivery

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4% Delay

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3% Fraud

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2% Rudeness

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2% Injury

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1% Other

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1% Service

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1% Communication

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1% Expectations Exceeded

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Homeware Customers

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26% Customer Service

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14% Quality of product

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12% Financial Loss

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8% Communication

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7% Inconvenienced

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7% Delivery

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6% Returns

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4% Delay

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3% Fraud

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3% Rudeness

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3% Service

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2% Injury

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2% Communication

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1% Other

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1% Embarrassment

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1% Expectations Exceeded

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1% Other

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1% Quality of product

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