A customer experience about SCS FURNITURE by Anonymous

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What happened

They screw up our order and insist they were right.

What I wish had happened

Listen to us and try to come to a solution

Where this happened

In Person - Fort Glasgow

SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

High

Low

How this makes SCS FURNITURE customers feel

High

Low

23% Customer Service

Feelings:

Furious

Frustrated

Disappointed

Let down

Disgusted

23% Quality of product

Feelings:

Disgusted

Frustrated

Furious

Annoyed

Let down

Disappointed

8% Financial Loss

Feelings:

Frustrated

Furious

Disappointed

8% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

8% Inconvenienced

Feelings:

Disappointed

Frustrated

Disgusted

8% Fraud

Feelings:

Let down

Disgusted

Annoyed

8% Rudeness

Feelings:

Let down

Disgusted

Annoyed

8% Delivery

Feelings:

Let down

Disappointed

Furious

8% Communication

Feelings:

Furious

Disappointed

Let down

Home Customers

Most talked about by Home customers

High

Low

How this makes Home customers feel

High

Low

20% Customer Service

Feelings:

Frustrated

Furious

Annoyed

Let down

Disappointed

Disgusted

Unsatisfied

Unhappy

16% Quality of product

Feelings:

Frustrated

Annoyed

Disgusted

Let down

Furious

Disappointed

Unhappy

Unsatisfied

Insecure

12% Communication

Feelings:

Frustrated

Annoyed

Furious

Let down

Disappointed

Disgusted

Insecure

8% Delivery

Feelings:

Frustrated

Furious

Annoyed

Let down

Disgusted

Insecure

Disappointed

8% Financial Loss

Feelings:

Frustrated

Annoyed

Disappointed

Furious

Unhappy

Let down

Unsatisfied

Disgusted

7% Inconvenienced

Feelings:

Frustrated

Disappointed

Annoyed

Furious

Let down

Disgusted

4% Expectations Exceeded

Feelings:

Grateful

Satisfied

Delighted

Special

Pleased

4% Rudeness

Feelings:

Disgusted

Let down

Furious

Annoyed

4% Fraud

Feelings:

Disgusted

Furious

Let down

Annoyed

Frustrated

4% Service

Feelings:

Special

Grateful

Delighted

Satisfied

3% Communication

Feelings:

Delighted

Special

Satisfied

Grateful

3% Quality of product

Feelings:

Delighted

Pleased

Satisfied

3% Other

Feelings:

Frustrated

Annoyed

Let down

1% Quality

Feelings:

Delighted

Grateful

Special

1% Embarrassment

Feelings:

Disappointed

Frustrated

Disgusted

1% Delivery

Feelings:

Satisfied

Pleased

Delighted

1% Delay

Feelings:

Annoyed

Frustrated

Disappointed

1% Discrimination

Feelings:

Disgusted

Most positive experiences about Home companies

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Low

Least positive experiences about Home companies

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Low

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