A complaint about SCS FURNITURE

Status: Approved

#Fraud #Rudeness #Qualityofproduct  Annoyed Disgusted Let down 

Kindly shared by Anonymous

What happened

They screw up our order and insist they were right.

What I wish had happened

Listen to us and try to come to a solution

Where this happened

In Person - Fort Glasgow

SCS FURNITURE Customers

Most talked about by SCS FURNITURE customers

High
Low

How this makes SCS FURNITURE customers feel

High
Low
30% Quality of product
Feelings:

Disgusted

Frustrated

Disappointed

Annoyed

Let down

Furious

20% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

10% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

10% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

10% Inconvenienced
Feelings:

Disgusted

Frustrated

Disappointed

10% Fraud
Feelings:

Disgusted

Let down

Annoyed

10% Rudeness
Feelings:

Annoyed

Disgusted

Let down

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
16% Quality of product
Feelings:

Disgusted

Frustrated

Annoyed

Disappointed

Let down

Furious

13% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Disgusted

Annoyed

10% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

10% Service
Feelings:

Delighted

Grateful

Special

Satisfied

6% Quality of product
Feelings:

Delighted

Satisfied

Pleased

6% Communication
Feelings:

Delighted

Grateful

Satisfied

Special

6% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disappointed

6% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

6% Rudeness
Feelings:

Furious

Annoyed

Disgusted

Let down

3% Delay
Feelings:

Disappointed

Annoyed

Frustrated

3% Communication
Feelings:

Furious

3% Delivery
Feelings:

Delighted

Satisfied

Pleased

3% Quality
Feelings:

Grateful

Special

Delighted

3% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

3% Fraud
Feelings:

Annoyed

Disgusted

Let down

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. Sun-dial Blinds
  3. Carpetright
  4. Homebase

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater