A complaint about Virgin Media

Status: Approved

#CustomerService #Communication #Inconvenienced  Furious Disgusted Let down 

Kindly shared by Anonymous

What happened

Despite 2 emails & 2 emails from VM Business to confirm n engineer install visit today between 8am & 1pm, not only has no one turned up, I have had ZERO communication from VMB about this. I called them, after a full 1 hour hold, I got through to 'customer service' in Philipines who told me that they could not give me any info, that they would call me back within an hour (they didn't). Shocking service

What I wish had happened

A simple phone call to advise of delay and actual time of arrival would have been fine. I have literally written off a full day of work for these clowns.

Where this happened

In Person - My Home address: 26 Garthland Drive Barnet EN5 3AZ

Virgin Media Customers

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33% Customer Service
Feelings:

Disgusted

Furious

Let down

Disappointed

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Annoyed

22% Communication
Feelings:

Furious

Let down

Frustrated

Disgusted

22% Inconvenienced
Feelings:

Furious

Let down

Frustrated

Disgusted

11% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

11% Financial Loss
Feelings:

Annoyed

Disappointed

Disgusted

Telecom Customers

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How this makes Telecom customers feel

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30% Customer Service
Feelings:

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Furious

Annoyed

Disgusted

Let down

Offended

Disappointed

Anxious

17% Inconvenienced
Feelings:

Let down

Furious

Frustrated

Annoyed

Disgusted

Disappointed

17% Communication
Feelings:

Frustrated

Let down

Furious

Annoyed

Disgusted

Anxious

Offended

10% Financial Loss
Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

Anxious

7% Quality of product
Feelings:

Annoyed

Disappointed

Let down

Frustrated

Offended

3% Other
Feelings:

Let down

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

3% Delay
Feelings:

Furious

Frustrated

Disgusted

3% Fraud
Feelings:

Furious

Frustrated

Offended

3% Returns
Feelings:

Annoyed

Disappointed

Let down

3% Discrimination
Feelings:

Disappointed

Disgusted

Annoyed

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  1. Three
  2. Virgin Media
  3. British Telecom
  4. Sky

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