A customer experience about Virgin Media

Status: Approved

#CustomerService #Communication #Inconvenienced  Furious Disgusted Let down 

Kindly shared by Anonymous

What happened

Despite 2 emails & 2 emails from VM Business to confirm n engineer install visit today between 8am & 1pm, not only has no one turned up, I have had ZERO communication from VMB about this. I called them, after a full 1 hour hold, I got through to 'customer service' in Philipines who told me that they could not give me any info, that they would call me back within an hour (they didn't). Shocking service

What I wish had happened

A simple phone call to advise of delay and actual time of arrival would have been fine. I have literally written off a full day of work for these clowns.

Where this happened

In Person - My Home address: 26 Garthland Drive Barnet EN5 3AZ

Virgin Media Customers

Most talked about by Virgin Media customers

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How this makes Virgin Media customers feel

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29% Customer Service
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Let down

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Furious

Unsatisfied

24% Inconvenienced
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Furious

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Miffed

Annoyed

Unsatisfied

Disgusted

18% Communication
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Furious

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Disgusted

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12% Financial Loss
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Furious

Frustrated

Miffed

Annoyed

Disappointed

Disgusted

6% Discrimination
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Annoyed

Disappointed

Disgusted

6% Embarrassment
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Disappointed

Disgusted

6% Delay
Feelings:

Unsatisfied

Annoyed

Frustrated

Telecom Customers

Most talked about by Telecom customers

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How this makes Telecom customers feel

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28% Customer Service
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Furious

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Disgusted

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Unsatisfied

Offended

Anxious

Displeased

Unhappy

19% Inconvenienced
Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unsatisfied

Unhappy

Miffed

Disappointed

14% Communication
Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Offended

Anxious

Unsatisfied

Displeased

11% Financial Loss
Feelings:

Frustrated

Annoyed

Furious

Disappointed

Disgusted

Anxious

Let down

Miffed

Unhappy

6% Quality of product
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Annoyed

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Unsatisfied

Displeased

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Let down

5% Delay
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Frustrated

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Unsatisfied

Let down

Disappointed

Furious

Disgusted

5% Fraud
Feelings:

Frustrated

Furious

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Offended

3% Other
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Let down

Frustrated

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3% Returns
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Annoyed

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Disappointed

3% Rudeness
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Frustrated

Furious

Disgusted

Annoyed

Unhappy

2% Discrimination
Feelings:

Disgusted

Annoyed

Disappointed

2% Embarrassment
Feelings:

Disappointed

Disgusted

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