A customer experience about Virgin Media by Anonymous

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What happened

Despite 2 emails & 2 emails from VM Business to confirm n engineer install visit today between 8am & 1pm, not only has no one turned up, I have had ZERO communication from VMB about this. I called them, after a full 1 hour hold, I got through to 'customer service' in Philipines who told me that they could not give me any info, that they would call me back within an hour (they didn't). Shocking service

What I wish had happened

A simple phone call to advise of delay and actual time of arrival would have been fine. I have literally written off a full day of work for these clowns.

Where this happened

In Person - My Home address: 26 Garthland Drive Barnet EN5 3AZ

Virgin Media Customers

Most talked about by Virgin Media customers

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How this makes Virgin Media customers feel

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29% Customer Service

Feelings:

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24% Inconvenienced

Feelings:

Furious

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Annoyed

Unsatisfied

Miffed

Disgusted

18% Communication

Feelings:

Furious

Disgusted

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Disappointed

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12% Financial Loss

Feelings:

Annoyed

Disappointed

Disgusted

Miffed

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Furious

6% Discrimination

Feelings:

Annoyed

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Disgusted

6% Embarrassment

Feelings:

Disappointed

Disgusted

6% Delay

Feelings:

Unsatisfied

Frustrated

Annoyed

Telecom Customers

Most talked about by Telecom customers

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How this makes Telecom customers feel

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28% Customer Service

Feelings:

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Furious

Disgusted

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Disappointed

Unsatisfied

Offended

Unhappy

Anxious

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19% Inconvenienced

Feelings:

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Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication

Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss

Feelings:

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Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

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Unhappy

6% Quality of product

Feelings:

Annoyed

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Unsatisfied

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Offended

5% Delay

Feelings:

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Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud

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Offended

3% Other

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Let down

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3% Returns

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3% Rudeness

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Annoyed

Furious

Disgusted

2% Discrimination

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Annoyed

Disappointed

Disgusted

2% Embarrassment

Feelings:

Disappointed

Disgusted

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