A customer experience about Virgin Media

Status: Approved

#CustomerService #Communication #Inconvenienced  Furious Disgusted Let down 

Kindly shared by Anonymous

What happened

Despite 2 emails & 2 emails from VM Business to confirm n engineer install visit today between 8am & 1pm, not only has no one turned up, I have had ZERO communication from VMB about this. I called them, after a full 1 hour hold, I got through to 'customer service' in Philipines who told me that they could not give me any info, that they would call me back within an hour (they didn't). Shocking service

What I wish had happened

A simple phone call to advise of delay and actual time of arrival would have been fine. I have literally written off a full day of work for these clowns.

Where this happened

In Person - My Home address: 26 Garthland Drive Barnet EN5 3AZ

Virgin Media Customers

Most talked about by Virgin Media customers

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How this makes Virgin Media customers feel

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29% Customer Service
Feelings:

Disgusted

Let down

Disappointed

Furious

Frustrated

Annoyed

21% Communication
Feelings:

Furious

Let down

Disgusted

Disappointed

Frustrated

21% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Miffed

Disgusted

14% Financial Loss
Feelings:

Furious

Frustrated

Miffed

Annoyed

Disappointed

Disgusted

7% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

7% Embarrassment
Feelings:

Disappointed

Disgusted

Telecom Customers

Most talked about by Telecom customers

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How this makes Telecom customers feel

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Low
28% Customer Service
Feelings:

Frustrated

Furious

Disgusted

Let down

Annoyed

Disappointed

Offended

Anxious

19% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Miffed

Disappointed

16% Communication
Feelings:

Furious

Frustrated

Annoyed

Disgusted

Let down

Offended

Anxious

Disappointed

14% Financial Loss
Feelings:

Annoyed

Frustrated

Furious

Disappointed

Miffed

Anxious

Disgusted

Let down

5% Fraud
Feelings:

Furious

Frustrated

Annoyed

Offended

5% Quality of product
Feelings:

Annoyed

Frustrated

Offended

Disappointed

Let down

2% Other
Feelings:

Let down

2% Rudeness
Feelings:

Furious

Frustrated

Disgusted

2% Delay
Feelings:

Furious

Frustrated

Disgusted

2% Returns
Feelings:

Annoyed

Disappointed

Let down

2% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment
Feelings:

Disgusted

Disappointed

Most positive experiences about Telecom companies

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  1. Virgin Media
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