A customer experience about Argos by Anonymous

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What happened

our oven has broken down, still under guarantee. Called argos, a serviceman turned ten days later, but no spare parts had arrived so he left. Reassured us that they will be with as before August 20. Since then, no parts have arrived, no one is answering the phone, voice messages are ignored and we still have no oven. I am a disabled customer and need the cooking facilities for myself and my family.

What I wish had happened

Get better communication, service or replace the oven ASAP.

Where this happened

In Person

Argos Customers

Most talked about by Argos customers

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How this makes Argos customers feel

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28% Customer Service

Feelings:

Frustrated

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Furious

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15% Quality of product

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13% Financial Loss

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8% Inconvenienced

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7% Communication

Feelings:

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7% Returns

Feelings:

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6% Delivery

Feelings:

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4% Delay

Feelings:

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3% Fraud

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2% Rudeness

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Unsatisfied

2% Injury

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1% Other

Feelings:

Furious

Disgusted

Surprised

1% Embarrassment

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Furious

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Disgusted

1% Service

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Special

Grateful

Inspired

Overjoyed

1% Communication

Feelings:

Overjoyed

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1% Expectations Exceeded

Feelings:

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Homeware Customers

Most talked about by Homeware customers

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How this makes Homeware customers feel

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26% Customer Service

Feelings:

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14% Quality of product

Feelings:

Annoyed

Frustrated

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Unsatisfied

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Furious

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Miffed

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12% Financial Loss

Feelings:

Frustrated

Disappointed

Annoyed

Let down

Furious

Disgusted

Unsatisfied

Anxious

Unhappy

Miffed

Displeased

Confused

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Uneasy

8% Communication

Feelings:

Disappointed

Annoyed

Frustrated

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Furious

Anxious

Offended

Disgusted

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7% Inconvenienced

Feelings:

Frustrated

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Furious

Anxious

Sad

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Unsatisfied

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Uneasy

7% Delivery

Feelings:

Annoyed

Let down

Frustrated

Furious

Anxious

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Offended

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6% Returns

Feelings:

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Surprised

4% Delay

Feelings:

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Annoyed

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Sad

Anxious

Scared

Unhappy

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3% Fraud

Feelings:

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Anxious

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3% Rudeness

Feelings:

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Anxious

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Unsatisfied

Disappointed

3% Service

Feelings:

Pleased

Special

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Satisfied

Happy

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Overjoyed

2% Injury

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Frustrated

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2% Communication

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Satisfied

Happy

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1% Other

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Furious

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1% Embarrassment

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Furious

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1% Expectations Exceeded

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1% Other

Feelings:

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Happy

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1% Quality of product

Feelings:

Happy

Pleased

Satisfied

Most positive experiences about Homeware companies

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