A complaint about Deliveroo

Status: Approved

#Fraud #CustomerService #FinancialLoss  Furious Annoyed Disappointed 

Kindly shared by Anonymous

What happened

Taco Bell Holborn ( LONDON) page on DELIVEROO says " FOR TODAY ONLY, FREE DELIVERY WHEN YOU ORDER FROM THIS RESTAURANT" but Deliveroo still charges delivery fee. I have reported this on the 1st of September and Deliveroo managers said that promotion has ended and we will remove this note from TACO BELL HOLBORN page. 9 days passed and FREE DELIVERY note still on Taco Bell page, Deliveroo still charging people for delivery!

What I wish had happened

Deliveroo caneasily remove the Free Delivery but they prefer leaving the note on the page so they can rob people.

Where this happened

On a mobile app

Deliveroo Customers

Most talked about by Deliveroo customers

High
Low

How this makes Deliveroo customers feel

High
Low
33% Fraud
Feelings:

Furious

Annoyed

Disappointed

33% Customer Service
Feelings:

Furious

Annoyed

Disappointed

33% Financial Loss
Feelings:

Annoyed

Disappointed

Furious

Restaurants Customers

Most talked about by Restaurants customers

High
Low

How this makes Restaurants customers feel

High
Low
20% Customer Service
Feelings:

Furious

Anxious

Disappointed

Annoyed

Offended

Anti Climax

Let down

Frustrated

Sad

Disgusted

12% Quality of product
Feelings:

Furious

Anxious

Scared

Let down

Annoyed

Disgusted

Disappointed

Anti Climax

12% Financial Loss
Feelings:

Annoyed

Furious

Disappointed

Disgusted

Frustrated

Anti Climax

8% Inconvenienced
Feelings:

Annoyed

Frustrated

Sad

Anxious

Scared

Let down

8% Rudeness
Feelings:

Disgusted

Annoyed

Furious

Offended

Anxious

8% Fraud
Feelings:

Disappointed

Frustrated

Furious

Anti Climax

Annoyed

4% Delay
Feelings:

Frustrated

Sad

Annoyed

4% Other
Feelings:

Anxious

Scared

Let down

4% Communication
Feelings:

Disappointed

Anti Climax

Furious

4% Delivery
Feelings:

Disappointed

Anti Climax

Frustrated

4% Embarrassment
Feelings:

Disgusted

Offended

Anxious

4% Delivery
Feelings:

Happy

Delighted

Satisfied

4% Communication
Feelings:

Happy

Delighted

Satisfied

4% Expectations Exceeded
Feelings:

Happy

Delighted

Satisfied

Most complained about Restaurants companies

High
Low
  1. Just Eat
  2. Burger King
  3. McDonalds
  4. Deliveroo

Most complimented Restaurants companies

High
Low
  1. Nandos