A customer experience about Sky by Anonymous

Kindly shared by Anonymous

Click to share your customer experience!

What happened

As part of a rewards scheme that they advertised , my mother contracted to sky as a new customer on my recommendation therefire we would both be rewarded with a £90 reward card to spend. There was a link to gain this however i wasnt sent it and my mums link wouldnt allow her to connect on it. . My mums customer ac is 623778824531 her reward code was IF23MX7893 email..catgerinelamb35@gmail.com. my sky account is 630227928508 and wasnt sent a reward code. sharronireland66@gmail.com. because of Covid i cannot get through to the right dept . I have rang x2 and cannot use the customer complaint contact page as impossible to navigate. Your help woulld be appreciatedas i find it hard with technical issues. After finally filling out a form on line it wouldnt accept my phone number or different suggestions of it therefore couldnt continue with my complaint. Kind regards Sharron Watson

What I wish had happened

To both have received our rewards.

Where this happened

In Person

Sky Customers

Most talked about by Sky customers

High

Low

How this makes Sky customers feel

High

Low

31% Inconvenienced

Feelings:

Frustrated

Disgusted

Furious

Annoyed

Let down

Unhappy

23% Customer Service

Feelings:

Frustrated

Disgusted

Let down

Disappointed

Furious

15% Financial Loss

Feelings:

Frustrated

Disappointed

Let down

Annoyed

Furious

15% Fraud

Feelings:

Frustrated

Annoyed

Unhappy

Furious

8% Communication

Feelings:

Let down

Disgusted

Frustrated

8% Rudeness

Feelings:

Unhappy

Frustrated

Annoyed

Telecom Customers

Most talked about by Telecom customers

High

Low

How this makes Telecom customers feel

High

Low

28% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced

Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication

Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product

Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay

Feelings:

Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud

Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other

Feelings:

Let down

Frustrated

Annoyed

3% Returns

Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness

Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination

Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment

Feelings:

Disappointed

Disgusted

Most positive experiences about Telecom companies

High

Low

Least positive experiences about Telecom companies

High

Low

No great experiences publicly shared. Be the first.

View the industry page