A complaint about Sky

Status: Approved

#FinancialLoss #CustomerService  Frustrated Disappointed Let down 

Kindly shared by Anonymous

What happened

As part of a rewards scheme that they advertised , my mother contracted to sky as a new customer on my recommendation therefire we would both be rewarded with a £90 reward card to spend. There was a link to gain this however i wasnt sent it and my mums link wouldnt allow her to connect on it. . My mums customer ac is 623778824531 her reward code was IF23MX7893 email..catgerinelamb35@gmail.com. my sky account is 630227928508 and wasnt sent a reward code. sharronireland66@gmail.com. because of Covid i cannot get through to the right dept . I have rang x2 and cannot use the customer complaint contact page as impossible to navigate. Your help woulld be appreciatedas i find it hard with technical issues. After finally filling out a form on line it wouldnt accept my phone number or different suggestions of it therefore couldnt continue with my complaint. Kind regards Sharron Watson

What I wish had happened

To both have received our rewards.

Where this happened

In Person

Sky Customers

Most talked about by Sky customers

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How this makes Sky customers feel

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30% Inconvenienced
Feelings:

Frustrated

Disgusted

Furious

Let down

Annoyed

30% Customer Service
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Frustrated

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Disgusted

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Furious

20% Financial Loss
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Furious

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Let down

10% Fraud
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Furious

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Frustrated

10% Communication
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Frustrated

Disgusted

Let down

Telecom Customers

Most talked about by Telecom customers

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Low

How this makes Telecom customers feel

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Low
29% Customer Service
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Frustrated

Furious

Disgusted

Let down

Annoyed

Offended

Disappointed

Anxious

18% Inconvenienced
Feelings:

Furious

Frustrated

Let down

Disgusted

Annoyed

Disappointed

16% Communication
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Frustrated

Furious

Annoyed

Let down

Disgusted

Offended

Anxious

13% Financial Loss
Feelings:

Annoyed

Furious

Frustrated

Disappointed

Anxious

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Let down

5% Fraud
Feelings:

Frustrated

Furious

Offended

Annoyed

5% Quality of product
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Offended

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Let down

3% Other
Feelings:

Let down

3% Rudeness
Feelings:

Furious

Frustrated

Disgusted

3% Delay
Feelings:

Disgusted

Furious

Frustrated

3% Returns
Feelings:

Let down

Annoyed

Disappointed

3% Discrimination
Feelings:

Annoyed

Disappointed

Disgusted

Most complained about Telecom companies

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Low
  1. Three
  2. Sky
  3. Virgin Media
  4. British Telecom

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