A customer experience about Sky by Anonymous

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What happened

WiFi is underperforming

What I wish had happened

That they make their WiFi preform to the standards it says in there websits

Where this happened

On the Internet

Sky Customers

Most talked about by Sky customers

High

Low

How this makes Sky customers feel

High

Low

31% Inconvenienced

Feelings:

Frustrated

Disgusted

Furious

Annoyed

Let down

Unhappy

23% Customer Service

Feelings:

Frustrated

Disgusted

Let down

Disappointed

Furious

15% Financial Loss

Feelings:

Frustrated

Disappointed

Let down

Annoyed

Furious

15% Fraud

Feelings:

Frustrated

Annoyed

Unhappy

Furious

8% Communication

Feelings:

Let down

Disgusted

Frustrated

8% Rudeness

Feelings:

Unhappy

Frustrated

Annoyed

Telecom Customers

Most talked about by Telecom customers

High

Low

How this makes Telecom customers feel

High

Low

28% Customer Service

Feelings:

Frustrated

Annoyed

Furious

Disgusted

Let down

Disappointed

Unsatisfied

Offended

Unhappy

Anxious

Displeased

19% Inconvenienced

Feelings:

Frustrated

Annoyed

Furious

Let down

Disgusted

Unhappy

Unsatisfied

Disappointed

Miffed

14% Communication

Feelings:

Frustrated

Let down

Furious

Disgusted

Annoyed

Disappointed

Displeased

Unsatisfied

Anxious

Offended

11% Financial Loss

Feelings:

Frustrated

Annoyed

Furious

Disappointed

Anxious

Miffed

Disgusted

Let down

Unhappy

6% Quality of product

Feelings:

Annoyed

Frustrated

Unsatisfied

Disappointed

Displeased

Let down

Offended

5% Delay

Feelings:

Frustrated

Let down

Furious

Disgusted

Unsatisfied

Annoyed

Disappointed

5% Fraud

Feelings:

Frustrated

Annoyed

Furious

Unhappy

Offended

3% Other

Feelings:

Let down

Frustrated

Annoyed

3% Returns

Feelings:

Annoyed

Let down

Frustrated

Disappointed

3% Rudeness

Feelings:

Frustrated

Unhappy

Annoyed

Furious

Disgusted

2% Discrimination

Feelings:

Annoyed

Disappointed

Disgusted

2% Embarrassment

Feelings:

Disappointed

Disgusted

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