A complaint about NCF Living (Birmingham)

Status: Approved

#Rudeness #Discrimination #Fraud  Disgusted 

Kindly shared by L. Avart

What happened

I have recently purchased a sofa which I paid £700 deposit total cost £3000..I asked McFadden living for sample to order my carpet never arrived..so got samples of carpet and went into store to match up..when I was there I was speaking to a guy I asked how long my order will be..he said end of november..I then said I wasn’t told that..he said I was lying then told me if I didn’t like it cancel my order..then when I said ok I will he told me to have a nice day goodbye..I’m disgusted how he spoke to me never been spoken to like that before found the experience quite upsetting.i called head office for two days could not get through on number so had to email customer service..they finally got back to me..I said about how the man in lakeside store treated me they did apologise but that was it..been told my sofa will come end of October but now reading all the reviews it looks like they are delaying orders and you can’t get a refund..now I’m worried about my order

What I wish had happened

I would a date without a delay and someone to speak to the man who was so rude to be honest he should not be working there

Where this happened

In Person

NCF Living (Birmingham) Customers

Most talked about by NCF Living (Birmingham) customers

High
Low

How this makes NCF Living (Birmingham) customers feel

High
Low
33% Rudeness
Feelings:

Disgusted

33% Discrimination
Feelings:

Disgusted

33% Fraud
Feelings:

Disgusted

Home Customers

Most talked about by Home customers

High
Low

How this makes Home customers feel

High
Low
14% Quality of product
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

Let down

Furious

14% Customer Service
Feelings:

Furious

Frustrated

Disappointed

Annoyed

Disgusted

Let down

8% Service
Feelings:

Special

Delighted

Grateful

Satisfied

8% Rudeness
Feelings:

Disgusted

Annoyed

Let down

Furious

8% Expectations Exceeded
Feelings:

Delighted

Grateful

Satisfied

Special

Pleased

5% Quality of product
Feelings:

Delighted

Satisfied

Pleased

5% Communication
Feelings:

Grateful

Satisfied

Special

Delighted

5% Financial Loss
Feelings:

Furious

Frustrated

Disappointed

Annoyed

5% Inconvenienced
Feelings:

Annoyed

Disgusted

Frustrated

Disappointed

5% Fraud
Feelings:

Disgusted

Let down

Annoyed

5% Communication
Feelings:

Furious

Let down

Disappointed

3% Quality
Feelings:

Delighted

Grateful

Special

3% Embarrassment
Feelings:

Disgusted

Frustrated

Disappointed

3% Delivery
Feelings:

Furious

Disappointed

Let down

3% Delay
Feelings:

Annoyed

Frustrated

Disappointed

3% Delivery
Feelings:

Pleased

Delighted

Satisfied

3% Discrimination
Feelings:

Disgusted

Most complained about Home companies

High
Low
  1. SCS FURNITURE
  2. Carpetright
  3. Homebase
  4. NCF Living (Birmingham)

Most complimented Home companies

High
Low
  1. B&Q
  2. Crosswater